Salesforce Business Analyst with Service Cloud (Case Management) Experience
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Lorven Technologies, Inc. Salesforce Business Analyst with Service Cloud (Case Management) Experience
Summary
Hybrid Salesforce Business Analyst role based in San Francisco or Austin, focused on Service Cloud case management — configuration, case routing, escalation/de-escalation flows, and agent setup. Requires roughly 5 years of Salesforce experience across BA, admin, or consultant-type roles.
Job Title: Salesforce Business Analyst with Service Cloud (Case Management) Experience Location: San Francisco, CA / Austin TX (Hybrid) Qualifications: 5 years of Salesforce experience, preferably across Functional Consultant, Business Analyst, Salesforce Admin, Solution Validation or Salesforce QA roles. SF BA with (user management, security, configuration, Escalation/de-escalation, Case management , case routing , Agent configuration) Strong functional understanding of Salesforce Service Clou…