Salesforce Communications Cloud Architect

Role Description

• Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.
  
• Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.
  
• Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.
  
• Drive scalability, performance, security, and governance standards.
  
• Lead technical workshops, solution reviews, and stakeholder discussions.
  
• Provide architectural guidance to development and implementation teams.
  
• Ensure alignment with TM Forum standards and telecom industry best practices.
  
• Support estimation, roadmap planning, and digital transformation initiatives.
  

Essential Skills

Required Skills

• 10+ years of Salesforce experience with strong expertise in Communications Cloud (Vlocity).
  
• Hands-on experience with EPC, CPQ, Order Management, and Industries processes.
  
• Strong knowledge of OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).
  
• Expertise in Salesforce architecture, Apex, LWC, APIs, and integrations.
  
• Experience integrating Salesforce with OSS/BSS, ERP, and external platforms.
  
• Strong understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.
  
• Experience with CI/CD, DevOps, and Salesforce deployment methodologies.
  

Preferred Skills

• Salesforce Application/System Architect certification.
  
• Salesforce Industries (Communications Cloud) certifications.
  
• MuleSoft integration experience.
  
• Knowledge of TM Forum Open APIs and SID model.
  
• Experience with large-scale telecom transformation programs.
  
• Agile/Scrum delivery experience.