Salesforce Operations & Data Quality Specialist
Summary
Maintains Salesforce and Atlassian PPC data integrity for licensing and renewals by monitoring errors, cleaning records, and resolving discrepancies to ensure accurate customer billing and account management.
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
Summary
We are seeking a highly detail-oriented Salesforce Operations & Data Quality Specialist to support the integrity, accuracy, and scalability of our licensing and renewal operations. This role will serve as the operational owner for data quality monitoring, exception management, account maintenance, and customer record cleanup across Salesforce and Atlassian PPC systems.
What you will do:
- Monitor Salesforce error queues and exception-tracking objects.
- Review and triage data-related issues impacting renewals and licensing processes.
- Perform manual data corrections to ensure record accuracy and completeness.
- Identify and remediate duplicate, missing, incomplete, and mismatched renewal records.
- Maintain account alias mappings for customer-name variations and account matching.
- Manage customer and billing-profile cleanup efforts across all Cprime accounts within Atlassian PPC.
- Escalate confirmed system defects and complex issues to the Licensing Technical team with clear documentation.
- Report on recurring issues, data cleanup progress, trends, and operational metrics.
- Recommend process improvements that increase data accuracy and reduce manual effort.
Required Skills & Qualifications:
- 1+ years of experience in Salesforce Operations, Sales Operations, Revenue Operations, Data Quality, Business Operations, or a related field.
- Experience working with Salesforce data management, reporting, and record maintenance.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Track record of building executive-level relationships and influencing multiple stakeholders across business and technology organizations
- Excellent presentation, communication, and executive facilitation skills.
Preferred Skills (Good to Have):
- Experience supporting SaaS, licensing, subscription, or renewal operations.
- Familiarity with Atlassian products and licensing environments.
- Salesforce Administrator certification or equivalent experience.
What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.