Salesforce Service Cloud & Agentforce Technical Architect
Summary
A Salesforce Service Cloud & Agentforce Technical Architect leads end-to-end technical architecture for Service Cloud and Agentforce implementations, designs scalable capabilities, defines DevOps strategies, and mentors teams. Core technologies include Salesforce (Apex, Lightning Web Components, Flows), Agentforce, Azure DevOps, CI/CD, and Git.
Salary: £45,000 - 75,000 per year Requirements: Advanced understanding of Apex, Lightning Web Components, Flows, Platform Events, REST/SOAP APIs, Salesforce data modelling, and integration patterns. Expert-level Salesforce Service Cloud architecture and implementation experience in enterprise environments. Strong hands-on Agentforce implementation skills, including agent configuration, prompt design, actions, topics, grounding, orchestration, and service workflow validation. Strong Azure DevOps…