SAP Consultant - SD Module - Hybrid & Public Transport (ID: 710797)

Salary: RM 10,000 – RM 14,000 per month

About the role

We are seeking a SAP Consultant with strong functional knowledge in SAP Sales & Distribution (SD) for our Japanese SAP partner. The consultant will be responsible for handling incidents, service requests, change requests, root cause analysis, and continuous improvement activities for multiple Application Management Services across various industries and different countries.

Key responsibilities

• Communicate effectively with customers regarding issue status, solutions, risks, and timeline, and provide Level 1 - 3 functional support for SAP SD modules, ensuring high customer satisfaction through professional support

• Analyse, troubleshoot, and resolve incidents within agreed SLA timelines

• Perform impact analysis, root cause analysis, and propose appropriate solutions

• Handle configuration changes, enhancements, and support-related activities

• Support incident management, service request management, problem management, and change management processes

• Identify recurring issues and recommend process/system improvements; escalate critical issues appropriately and coordinate resolution activities across teams

• Ensure all support activities and resolutions are properly documented

• Contribute to AMS process improvement and operational standardization initiatives, including proposing system enhancements, process improvements, and potential small change requests that add business value to customers

• Support Knowledge Transfer sessions and provide functional knowledge when required

• Support testing and validation activities for system changes and enhancements

About you

• Minimum 3 years' application support experience in a managed services environment

• Strong understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) business processes

• Experience supporting SAP ECC or SAP S/4HANA environments

• Familiarity with ticketing tools such as Jira, Solman, ServiceNow or equivalent

• SAP certification in SD or MM is an added advantage

• Experience in complex Make-to-Order (MTO) environments, Variant Configuration, and multi-channel operations within the retail industry

• Knowledge of ITIL processes and AMS governance practices is an advantage

• Experience in other SAP integration points with FI, WM, EWM, PP, or external systems

• Strong analytical, communication, and stakeholder management skills; ability to manage multiple tickets and priorities in a regional or multi-country client environment

Benefits

• Flexi benefits including Dental, Health Screening and Optical

• Support and sponsorship provided to employees seeking SAP certification

• Overseas and Domestic Business Trips allowances

• Diverse Career Development Opportunities to develop your career through Management, SAP Expert, or functional career paths, including opportunities for cross-functional rotation