SAP HCM Delivery Manager
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Summary
The SAP HCM Delivery Manager oversees a large offshore team responsible for SAP HCM and ABAP application development and maintenance. The role focuses on meeting service commitments, managing client relationships, and ensuring operational and financial project performance.
KEY RESPONSIBILITIES:
Manages a large SAP HCM and ABAP offshore delivery team performing application development and maintenance activities on client systems
- Ensure the offshore delivery team meets outsourced service commitments to the client
- Maintain client satisfaction
- Resolve issues that affect demand scope, quality, schedule, budget, and resources
- Manage demand, resources, user relationship, performance, and changes to the team
- Drive future growth of the delivery team
- Manage the operational and financial performance of the project
- Manage day-to-day relationships with teaming partners and suppliers
- Facilitate the identification of process improvements
TO QUALIFY:
- Bachelor's Degree in Information Technology, Computer Science or other relevant fields
- 5 years experience in IT project management and/or application maintenance in SAP
- Strong people management skills; ideally at least 5 years experience in managing large teams
- Experience in a multi-national, multi-disciplinary, virtual team environment
- Experience in client and/or service management
- Strong communication and interpersonal skills in a multi-cultural environment
Nice to Have:
- Solid work experience in functional and technical components of SAP HCM
- Knowledgeable in SAP ABAP programming
- PMP- and/or ITIL-certified