SAP MM Consultant L2 Application Support
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Summary
L2 application support consultant handling production incidents, service requests and change requests for SAP MM and SCM modules — covering P2P processes (PR, PO, GR, GI), inventory/STO/subcontracting, IDoc monitoring and BRF+ — across SAP ECC and S/4HANA environments, with tickets managed in ServiceNow against SLA timelines.
Key Responsibilities:
- Provide L2 application support for SAP MM and SCM modules.
- Handle production support incidents, service requests and change requests.
- Support Procurement and P2P processes, including PR, PO, GR and GI.
- Troubleshoot Inventory Management, STO and Subcontracting issues.
- Monitor and resolve IDoc failures and interface-related issues.
- Support inbound and outbound delivery processes.
- Work on Output Determination and BRF+ related issues.
- Perform root cause analysis and resolve recurring issues.
- Manage incidents and service requests using ServiceNow.
- Coordinate with technical and functional teams to ensure timely issue resolution.
- Support SAP ECC and S/4HANA environments.
- Ensure tickets are resolved within agreed SLA timelines.
Required Skills: SAP MM, SAP ECC, SAP S/4HANA, L2/AMS Support, Production Support, P2P, Inventory Management, STO, Subcontracting, IDoc Monitoring, Output Determination, BRF+ and ServiceNow.