SAP Service Delivery Manager

Join our team as an SAP Service Delivery Management professional, where you’ll drive impactful, end-to-end solutions for global clients. In this role, you’ll combine technical expertise with leadership to shape delivery strategy, improve processes, and ensure high-quality outcomes. You’ll work closely with cross-functional teams and stakeholders, influencing decisions and aligning solutions with business goals. We offer a collaborative environment, opportunities to grow your leadership skills, and exposure to innovative SAP technologies.

If you’re passionate about delivering value, optimizing performance, and building strong client relationships, this role is for you. Apply now and take the next step in advancing your SAP leadership career with us!

Responsibilities

• Oversee the design and deployment of integrated end-to-end solutions
• Drive improvements in internal and external processes to enhance delivery efficiency and quality
• Define and implement continuous delivery risk management strategies to support proactive decision-making
• Provide technical leadership to ensure scalable, robust, and future-ready architecture
• Articulate the business value of SAP solutions and align them with client objectives
• Lead the preparation of customer proposals and statements of work
• Ensure successful project delivery in line with organizational processes and methodologies
• Maintain strong client relationships by managing expectations and resolving challenges
• Collect and analyze user feedback, identify gaps, and guide improvement initiatives
• Collaborate with Project Management teams across analysis, design, build, test, and deployment phases
• Develop project estimations and comprehensive delivery plans
• Govern delivery and production processes in alignment with the selected delivery model
• Act as the primary point of contact for all delivery-related topics, including escalations and commercial opportunities
• Monitor and enhance delivery performance while managing timelines across multiple streams

Requirements

• 5+ years of experience delivering SAP-related services or projects in roles such as Project Manager, Delivery Manager, or Team Leader
• Proven expertise in SAP tools and methodologies, including SAP Solution Manager, Cloud ALM, SAP Activate, and release management
• 3+ years of experience in Service Delivery Management across cloud and on-premises environments
• Strong knowledge of ITIL (Service Operations), ITSM practices, Agile methodologies, and development toolsets
• Experience establishing and managing SAP service projects
• Ability to lead teams of 10+ members and effectively handle people management challenges
• Strong analytical thinking and problem-solving capabilities within SAP environments
• Excellent communication and stakeholder management skills
• Ability to work independently and make informed decisions
• High resilience and ability to perform under pressure
• English proficiency at B2 level or higher

Nice to have

• Familiarity with ABAP Dictionary and data models for SAP Business Suite products
• Ability to identify solution gaps and propose effective improvements
• Skills in presenting SAP features and innovations tailored to client needs
• German language proficiency at B1 level or higher

We offer

• We gather like-minded people:
• • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
• • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
• • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
• • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.