SBA Operations Analyst

Job Summary:
A Small Business Administration (SBA) Operations Analyst should demonstrate commitment to delivering distinctive service. This position will be responsible for managing a portfolio of clients and development of new business through solicitation of identified qualified prospects for government guaranteed lending. Through this process, the SBA Operations Analyst will become the primary financial advisor for a portfolio of clients which will include business entities, business owners, and individuals who are consistent with Pinnacle's market segmentation as well as assist other Pinnacle Advisors with pre-completion of the lending process for their specific transactions.

Job Duties and Responsibilities:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Perform required reporting of the SBA loan portfolio and monitor portfolio for accuracy. Be the subject matter expert for completion and submission of the 1502 report; work independently and use discretion in all reporting matters to the SBA agency. Errors are cleared through the SBA 1502 dashboard. Reconcile monthly SBA monitored General Ledger Accounts. Ensure accuracy and completeness regarding accounting of loan fees and collected deposits. Upload completed reconciliations to Skystem monthly. Perform the boarding of all new loans and updating of data for existing loans in PCFS Loan Manager. Process all loan payments, keeping the payment log current and the Due to Participate GL balanced with the Guidehouse (Fiscal Transfer Agent) DDA. Ensure online banking payment reports are pulled and all ACH payments are processed daily. Process all loan payoffs, note modifications, and deferrals; send necessary payments to SBA via 172 accurately and timely. Complete and submit the monthly PPP 1502 report. Assist SBA Operations Manager with special projects and as back-up for loan sale activities, as needed. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Performs other related duties as required