Sea Logistics Customer Care Specialist
Posted Updated
You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.
How you create impact
You will be responsible for supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
What we would like you to bring
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To create review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
What's in it for you
- Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.
- You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.