Seasonal Quality Assurance Representative
QA Representative (Seasonal)
TRANZACT | Remote/Work From Home | Full-Time Hours, Temporary
Duration: Through 12/8/2026, with possible extension into early 2027Schedule: Monday–Friday, 40+ hours/weekPay: $12.00–$13.00/hour
About the Role
The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts.
Key Responsibilities
Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards
Search approved websites to verify the accuracy of information presented to customers
Maintain a thorough understanding of the products and compliance requirements for assigned plans
Document findings and provide clear, factual written explanations of conclusions
Conduct sales/enrollment audits in response to allegations from internal and external sources
Required Qualifications
High school diploma or GED, or equivalent combination of education and experience
1+ year of customer service experience
Basic computer skills with typing speed of at least 20 WPM
Proficiency with Windows, Microsoft Office, email, and internet navigation
Familiarity with contact management systems and internet software
Strong written communication skills, including grammar, clarity, and the ability to present findings
Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)
Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning
Clear verbal communication skills, especially for phone/headset use
Preferred:
experience with insurance products (e.g., Medicare, life insurance)
Core Competencies
Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values
Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios
Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance
Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations
Dependability – Reliable attendance, follows instructions, and takes ownership of tasks
Communication – Writes and speaks clearly; adapts style to the audience
Additional Skills
Ability to work independently and multitask
Strong problem-solving abilities
Detail-oriented with a results-driven mindset
Supervisory Responsibility
This position has no supervisory responsibilities.
By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Equal Opportunity Employer/Disability/Vet