Security Checkpoint Supervisor

Position Summary:

The Security Checkpoint Supervisor is responsible for controlling access to the property while providing excellent customer service to guests, residents, vendors, and employees. The role includes verifying reservations or credentials, directing traffic, issuing passes, answering guest questions, monitoring security, maintaining accurate entry logs, and communicating with security and front desk staff to ensure a safe, efficient, and welcoming arrival experience.

The selected candidate will be expected to perform the following functions: follows broadly based directions; trains and develops subordinate Security Department personnel; reads and analyzes a wide variety of instructional and training information; interacts and communicates with people representing a wide variety of units and organizations; conducts disciplinary and counseling sessions when necessary; develops department schedules, ensures operational status and conducts weekly random checks of alarm systems.

Essential Functions:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Supervise all activities of checkpoints.
• Oversee standard operating procedures.
• Supervise and scheduling of checkpoint concierge associates.
• Conduct monthly gate inspections and training.
• Advise on course of action on security and safety concerns.
• Maintain a high level of knowledge in resort policies and procedures.
• Issue disciplinary actions when appropriate.
• Maintain and log records of all documentation.
• Other Job duties as assigned.

Knowledge, Skills and Abilities Required:

• High School Graduate.
• PA Act 235 certification preferred, not required.
• Supervisory Experience preferred.
• At least 1 years’ experience working on a resort required on checkpoint concierge.
• Able to work various shifts, including flex shift/float position.
• Must possess excellent leadership skills and be able to make sound decisions,
• Ability to work independently without direct supervision.
• Must be able to speak and write English.
• Must possess and maintain a current, valid driver's license.
• Must be able to speak English.
• Must participate in a resort provided hospitality security officer certification program and obtain a passing score within 60 days of hire.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.