Security Control Associate

Role Overview

The Security Control Associate is a control and oversight role responsible for maintaining accountability, visibility, and security across the yard and immobilized-bike process.

The Associate does not immobilize bikes, as this is carried out by the Collection team. Instead, the Associate acts as the central control point responsible for monitoring all immobilized bikes, safeguarding yard assets, controlling what enters and leaves the yard, and ensuring that every action across the process is properly authorized, logged, and reconciled.

Working from the Security Control Office, the Associate will maintain oversight of yard activity through CCTV and tracking systems, monitor the status and movement of immobilized bikes, coordinate with the Collection and Repo teams, and ensure that all yard movements are properly documented. No bike should leave the yard without the required clearance, a stamped gate pass, and completion of all necessary checks.

Responsibilities

1. Asset Monitoring & Control: Maintain a live and accurate register of all immobilized bikes and oversee their status through the tracking system, monitoring location, signal activity, and movement, and promptly flagging any irregularities. Reconcile records regularly against Collection team reports to ensure full accountability.
   
2. Daily Security Reporting: Conduct a structured 4:00 PM cutoff review and compile a report on all bikes yet to be opened. Coordinate with the Repo team on outstanding units and carry out security checks to identify any assets at risk, missing, or unaccounted for.
   
3. Yard Access & Clearance Management: Oversee the movement of all bikes in and out of the yard — new, repaired, repossessed, or returned — accurately logging intake details, reasons, and any associated costs. Verify full clearance before release, ensuring outstanding arrears or repossession costs are resolved, and authorize gate passes and exit stamps only once all checks are complete.
   
4. Surveillance & Investigative Support: Maintain continuous CCTV monitoring across the yard, gate, and release areas, with particular attention to gate activity. Retrieve and preserve footage as needed to support investigations, audits, and dispute resolution.
   
5. Reconciliation & Reporting: Maintain precise and up-to-date logs of all immobilization, de-immobilizations, yard movements, and gate passes. Conduct daily reconciliations and shift handovers to ensure complete accountability across operations.
   

Requirements

Qualifications & Experience

1. Diploma in Security Management, IT, Operations, Logistics, Fleet Management, or a related field.
   
2. Prior experience in security control, control-room operations, fleet, logistics, asset monitoring, or a similar operational environment.
   
3. Experience working with CCTV, GPS, telematics, tracking systems, access-control systems, or other monitoring tools is desirable.
   
4. Comfortable using computers, tracking and monitoring systems, email, spreadsheets, and digital record-keeping tools.
   
5. Strong record-keeping and reconciliation skills, with a high level of accuracy, consistency, and attention to detail.
   
6. Ability to identify discrepancies, investigate irregularities, and escalate issues promptly and appropriately.
   
7. Strong communication and coordination skills, with the ability to work effectively with Collection, Repo, Site, and other operational teams.
   
8. Ability to work under pressure, manage multiple activities simultaneously, and maintain attention to detail in a fast-paced operational environment.
   
9. Exposure to credit control, repossession, fleet operations, or yard operations is an added advantage.
   
10. A valid Certificate of Good Conduct is an added advantage.
    

Skills & Abilities

1. Asset Accountability: Strong ability to track, monitor, and reconcile physical assets against system records and operational reports.
   
2. Attention to Detail: Demonstrates a high level of accuracy when recording movements, gate passes, clearances, and other security-related information.
   
3. Monitoring & Observation: Able to maintain continuous attention when monitoring CCTV, tracking systems, and yard activity and identify unusual or unauthorized activity.
   
4. Problem Solving: Able to identify discrepancies, assess potential risks, and escalate issues promptly.
   
5. Communication: Able to communicate clearly and professionally with internal teams, supervisors, and other stakeholders.
   
6. Integrity & Confidentiality: Demonstrates sound judgment, honesty, discretion, and accountability when handling sensitive operational and security information.
   
7. Technology: Comfortable learning and using digital systems for tracking, reporting, communication, and record management.
   
8. Teamwork: Works effectively with Collection, Repo, Site Operations, and other teams to maintain smooth and accountable yard operations.
   

Key Performance Indicators (KPIs)

• Gate-pass compliance: Ensure that no bike leaves the yard without the required authorization, clearance, and stamped gate pass.
  
• Asset accountability: Ensure all immobilized and yard bikes are accurately recorded, tracked, and reconciled.
  
• Daily reconciliation accuracy: Ensure system records, physical assets, Collection reports, and yard movements are accurately reconciled within the required timelines.
  
• 4:00 PM reporting compliance: Complete daily cutoff reports accurately and on time.
  
• CCTV monitoring: Maintain continuous monitoring of designated yard and gate areas, identifying and escalating relevant incidents promptly.
  
• Incident reporting: Promptly document and escalate security, asset, access, and yard-related irregularities.
  
• Gate movement accuracy: Ensure all bike movements into and out of the yard are accurately logged with the required supporting documentation.
  
• Handover quality: Maintain complete and accurate shift handovers, including all outstanding issues, movements, and escalations.
  
• Documentation accuracy: Ensure gate passes, immobilization records, de-immobilization records, and other security logs are complete, accurate, and up to date.
  
• Loss and discrepancy prevention: Proactively identify and escalate risks that could result in missing, unauthorized, or unaccounted-for assets.
  

Working Environment

This is a yard-based control and monitoring role that requires the Associate to work closely with site and operational teams. The role requires a high level of alertness, accuracy, integrity, and accountability, particularly when monitoring assets, controlling access, reconciling records, and authorizing the movement of motorbikes.

The successful candidate should be comfortable working in a fast-paced operational environment and following established security, safety, and reporting procedures.

Benefits

• Work with a mission-driven electric mobility company contributing to more sustainable urban transportation.
  
• A collaborative and supportive team environment.
  
• Comprehensive medical cover to support your health and well-being.
  
• Ongoing learning and development opportunities.
  
• Opportunities for career growth and progression within a growing organization.
  
• Regular team engagement activities and monthly birthday celebrations.
  
• Exposure to electric mobility, fleet operations, asset management, and technology-driven operational systems.