Security Dispatcher

Embark on a rewarding career with DMC Harper University/Hutzel Women's Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include\:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note\: Eligibility for benefits may vary by location and is determined by employment status

Job Summary\:

Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, The Dispatcher is required to perform while demonstrating optimal customer service skills.

Key Responsibilities Include, but are not limited to\:

· Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.

· Knowledge of individual hospital and exterior campus.

· Receive emergency and non-emergency calls and record significant information.

· Prioritize calls according to urgency and importance.

· Use radio, phone or computer to send Police Authority Officers to respond to situations.

· Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.

· Understanding of police and fire response 911 notifications

· Reporting unusual active to security staff who may investigate further or take action themselves.

· Track inquiries, reports and request via manual or electronic logs.

· Provides exceptional customer service to staff, patients, visitors and physicians.

· Maintains an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.

· Emergency Management credentials FEMA 300, 400, 700.

· Other duties as assigned.