Security Guard – Toronto

The Role

We're looking for reliable, professional security guards who take pride in customer service. In this role, you'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you greet, help, and guide people matters just as much as how you protect the property. Depending on your site assignment, you may work a front desk or concierge-style post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant property.

In our interview process, we'll get to know you and your experience, and determine which site is the best fit for your skills and experience.

Pay and Advancement

Our pay range is $18.25–$21.00 per hour, depending on site assignment and experience. New team members start at the starting rate for their assigned site, with the opportunity to move upward based on reliability and performance. Guards who consistently show up, follow through, and deliver excellent service are the ones we reward and promote.

What We Offer

Competitive hourly pay with a clear path to earn more

Health and dental benefits

Career growth, training, and mentorship opportunities

Full-time, part-time, and casual positions available

A variety of shifts, including days, afternoons, nights, weekends, and holidays

Key Responsibilities

Greet and assist tenants, visitors, shoppers, and contractors in a professional, friendly, and calm manner

Control access to the property, including key card and fob systems, visitor sign-in, ID verification, and pass issuance

Make sure only authorized individuals enter restricted areas, including construction zones, mechanical rooms, and tenant spaces

Verify contractors against approved lists and confirm ID and work authorization before granting entry

Conduct regular foot patrols of the property, both indoors and outdoors

Monitor CCTV surveillance systems and respond to alarms

Enforce property rules and standards fairly, using tact and diplomacy

Handle trespassers and unauthorized persons safely and respectfully

De-escalate conflicts and crisis situations

Respond to medical emergencies and provide First Aid, CPR, or AED support until emergency services arrive

Assist emergency services and law enforcement as needed

Respond to tenant or customer concerns (such as noise or disruptions), then assess, resolve, or escalate as appropriate

Maintain a detailed memo book and write clear, accurate incident and occurrence reports

Follow all site-specific emergency and standard operating procedures

Assist with daily site operations as directed

Required Qualifications

Valid Ontario SecurityLicense

Valid Standard CPR certificate

Minimum 1 year of security experience

A proven record of reliability and punctuality

A customer-service mindset and a positive, professional attitude

Strong spoken and written English, including report writing

Ability to stand, walk, and patrol on foot for extended periods (8–12 hour shifts)

Ability to stay calm, think clearly, and make sound decisions under pressure

Comfortable working independently and as part of a team

Strong attention to detail and observational awareness

Open to feedback and committed to continuous improvement

Assets (Nice to Have)

Experience in a commercial office tower or multi-tenant building

Concierge, front desk, or hospitality experience

Loss prevention or retail security experience

Leadership or supervisory experience #GTHP