Security Officer II - FLEX
Everything we do at MetroNational comes back to our purpose: To Build Better Lives. It’s our North Star and the reason we do the work we do. As a MetroNational Security Ambassador II - Flex, you build better lives by forming bonds with our guests, tenants, and residents, developing relationships with them, and ensuring a safe environment on our beautiful campus in Memorial City.
This position is a FLEX role that requires the Ambassador to work in such a capacity that will be able to step in an cover any Post open. This position does not have a set post. You may work in an office building, across our campus grounds/garages, a mall, or even a hospital. You may patrol on foot, cart, or sit a lobby desk, depending on the needs of the team. We believe in providing exceptional service every day and ask that you go above and beyond to make service a priority in your safety role. This position does require responsiveness and a high level of flexibility as we provide security services during days, nights, weekends, and holidays.
Essential Duties and Responsibilities:
- Provide excellent customer service to our clients and guests
- Perform regular interior and exterior patrols on foot and/or via golf cart
- Report security and service/maintenance related issues immediately and follow through to ensure completion
- Identify and report potential threats, hazardous conditions, and suspicious activity
- Manage conflicts with diverse groups of people by utilizing de-escalation skills and effective communication
- Respond to and document incidents within an Incident Management System
- Understand and implement Post Orders, Emergency, Incident and Action Plans
- Additional duties as assigned by manager