Security tools support engineer

Role & responsibilities

• Administer and support CrowdStrike Falcon and other enterprise endpoint security tools.
• Deploy, configure, upgrade, and maintain endpoint security agents across Windows, Linux, and macOS devices.
• Monitor agent health, endpoint coverage, security policies, and platform alerts.
• Configure and maintain prevention policies, detection policies, exclusions, host groups, and access permissions.
• Troubleshoot sensor installation, communication, performance, and policy-related issues.
• Investigate endpoint security alerts and perform initial triage of malware, ransomware, and suspicious activity.
• Support containment and remediation activities, including host isolation and coordination with IT teams.
• Manage endpoint onboarding, offboarding, and agent upgrades.
• Integrate security tools with SIEM/SOAR platforms and support log forwarding and alert workflows.
• Generate security dashboards, compliance reports, and operational health reports.

Preferred candidate profile