Senior 2nd Line Support Engineer

Senior 2nd Line Support Engineer

MSP / IT Solutions

Salary up to £50,000

We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This is a great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment.

Role Overview

• Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure.
• Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments.
• Troubleshoot complex technical issues and manage incidents through to resolution.
• Collaborate with 3rd line teams on escalations and technical projects.
• Mentor junior engineers and deliver excellent customer service.

Requirements

• Strong 2nd line support experience within an MSP.
• Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments.
• Good networking knowledge, including DNS, DHCP, VPNs, and firewalls.
• Experience with ITSM tools, remote support, and SLA-driven environments.
• Strong troubleshooting, communication, and client-facing skills.
• Experience supporting professional services clients is advantageous.

What's Offered

• Exposure to modern cloud technologies and varied client environments.
• Career progression and ongoing technical development.
• Supportive, fast-paced MSP environment

Interviews are taking place next week so get in touch ASAP!