Senior Account Manager
MISSION:
Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.
MAIN RESPONSIBILITIES:
- Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information
- Resolve client issues and complaints, coordinating with internal departments for timely solutions
- Handle contract renewals, pricing negotiations, and derogation requests as needed
- Execute and improve commercial team processes, providing input to management for development
- Prepare analytical reports and presentations for clients and internal stakeholders
- Attract potential customers by answering inquiries and suggesting additional products/services
- Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect.
- Manage the customer relationship throughout the client life cycle.
- University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
- Excellent communication and interpersonal skills, with proficiency in written and spoken English and Bahasa Indonesia
- Broad understanding of key markets, their conditions, and competitor specifics
- Strong analytical and presentation skills, able to convey complex commercial situations to management
- Proficient in Microsoft Office applications and comfortable with digital tool
- Flexible working model after the first month of working from the office will be hybrid
- Great place to work: central and modern office
- Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
- Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Health care