Senior Account Manager
Description
What you'll do:
- Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
- Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
- Effectively expand customer utilization of the products and services via professional services.
- Maintain awareness of the customer environment and promote alternative products or services as solutions.
- Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
- Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
- Proactively schedule regular account reviews with customers.
- Share best practices and help maximize the value of our products and services to the customer.
- Become a recognized expert in the assigned vertical-focused customer base.
- Maintain subject matter expertise in Everbridge products.
- Represent understanding of customers' businesses (strategy and operations). · Consistently and effectively use CRM ().
- Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
What you'll bring:
- BS or BA in a relevant field
- 5+ years of dedicated experience in a successful sale, account management, sales engineer, or relevant role is required, working with Healthcare accounts
- Verifiable history of meeting and exceeding sales quotas
- Demonstrable skills in promoting and maintaining customer satisfaction.
- Superior work ethic and the ability to work independently or as a team.
- Strong presentation, organizational, and planning skills.
- Excellent verbal and written communication skills.
- Solid technical acumen.
- Must be a motivated & energetic self-starter.
- Ability to work in a high-paced, results-oriented environment.
- Travel up to 30% to client sites - once a safe date for meeting clients is confirmed
- Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at , explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
As published by lever · 9 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (3)
- If yes, who? optional
- If yes, what were your dates of employment? optional
- What is your desired compensation?
Pick from a list (6)
- Do any of your relatives work for Everbridge or its subsidiaries?
- Have you been previously employed by Everbridge or one of its subsidiaries?
- Do you currently have valid work authorization in the U.S.? optional
- Do you now, or will you in the future, require immigration sponsorship in order to have valid U.S. work authorization? optional
- Are you over 18 years old? optional
- This role may occasionally require travel for team or customer meetings. Are you able to meet this requirement with or without a reasonable accommodation? optional