Senior Account Manager II

Description –

Kelly Benefits in Sparks, MD is seeking an experienced Senior Account Manager II to support the retention and growth of our large-group client base. This role partners closely with Senior Consultants and the Vice President of Client Management to deliver strategic employee benefits solutions and exceptional ongoing service to clients with 5,000 or more employees.

Key Responsibilities-

• Manage the implementation, renewal, and ongoing service needs of new and existing large-group clients.
• Coordinate with clients, insurance carriers, payroll partners, underwriting, compliance, communications, finance, and internal administrative teams.
• Prepare strategic planning, pre-renewal, executive summary, benchmarking, contribution modeling, and annual enrollment materials.
• Support benefit plan implementation, carrier transitions, employee communications, billing coordination, and enrollment activities.
• Serve as a day-to-day contact for clients’ HR teams and help resolve escalated benefit and carrier service issues.
• Maintain implementation, renewal, compliance, and open-item documentation.
• Present at annual enrollment meetings and support client and prospect presentations.
• Serve as Lead Consultant for select less-complex accounts, as assigned.
• Participate in industry networking events and maintain current knowledge of employee benefits products, legislation, market trends, and administrative practices.

General corporate hours are Monday – Friday 8:15 a.m. to 5:00 p.m. Your actual work schedule may vary depending on your department’s business needs. Additional hours may be required to achieve business objectives.

· Bachelor’s degree or an equivalent combination of education and experience.

· Current Life and Health Insurance license required.

· At least five years of group insurance or client service experience.

· Proficiency with computer systems in a Windows-based environment.

· Strong relationship-building, negotiation, communication, active listening, organizational, and time-management skills.

· Ability to manage deadlines, anticipate potential issues, exercise sound judgment, and deliver responsive client service.