Senior Account Manager - International Remittance
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Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
We are seeking a dynamic and results-driven Senior Account Manager to join our International Remittance team. The successful candidate will be responsible for managing and growing relationships with merchants and partners across industries. This role requires strong business development skills, account management expertise, and a deep understanding of the payments and fintech ecosystem.
What you'll do
- Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction.
- Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
- Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration.
- Act as the main point of contact for merchant queries, support requests, and escalations.
- Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling.
- Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space.
- Has experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific.
What you'll need
- Bachelor’s degree in Business, Finance, Marketing, or related field.
- Proven experience in sales, business development, or account management within fintech, payments, or financial services.
- With 3–5 years of experience in key account management, or business development, preferably in fintech, banking, payments, or e-commerce.
- Strong negotiation, communication, and relationship management skills.
- Ability to analyze data and identify actionable insights for account growth.
- Self-motivated, target-driven, and able to work in a fast-paced environment.
- Familiarity with remittance, payment gateways, or digital wallets is an advantage.
- Familiarity with Web3 ecosystems, crypto products, or blockchain technologies is a strong advantage.
- Ability to speak and understand Mandarin Chinese is a plus.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Skills
As published by lever · 6 questions · 1 written answer
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, Other website, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL
Pick from a list (5)
- Should we choose to hire you, how many days notice period would you need to onboard with us?
- What is your level of proficiency in English? optional
- Are you able to to speak Mandarin on a business level?
- Do you willingly consent to collection, use, and processing of your personal information that you will supply in the course of your application, for purposes of recruitment within Coins.ph and our related entities? If you have any data privacy concerns or queries, please email: [email protected] addressed to the Data Protection Officer.
- To the best of your knowledge, are you related (either by affinity or consanguinity) to anyone who is currently working at Coins.ph or any of its affiliates?
Written answers (1)
- To ensure we are aligned with your expectations, kindly provide your current salary and your expected salary range in a monthly gross basis for this position