Senior Account Manager - Legal & Finance

Own accounts end-to-end — from delivery and performance to client satisfaction and retention.

Senior Account Manager (Legal & Financial Accounts)

Location: Remote or Tampa, FL

Company: Isla Marketing

About Isla Marketing

Isla Marketing is a performance-driven marketing company that generates high-intent leads and signed clients across legal and financial verticals.

We work with:

• Law firms (mass tort, personal injury, etc.)
• Financial companies (HELOC, debt, lending)

Our focus is simple:

👉 Deliver real results at scale

The Role

We’re hiring a Senior Account Manager to own client relationships across our legal and financial accounts.

This is a high-responsibility, execution-heavy role — not customer service.

You will be responsible for ensuring:

• Leads and retainers are delivered properly
• Clients are satisfied
• Issues are identified and resolved quickly
• Revenue is protected

What You’ll Be Doing

• Serve as the primary point of contact for all assigned clients
• Manage relationships with law firms and financial partners
• Monitor lead delivery, caps, pacing, and performance daily
• Ensure leads and retainers are being delivered accurately and on time
• Identify and resolve issues related to quality, routing, tech, or billing
• Coordinate with internal teams (media buying, tech, operations)
• Track client feedback and drive resolution
• Ensure invoices are accurate and payments are collected on time
• Proactively communicate with clients to maintain strong relationships
• Keep all accounts organized — nothing falls through the cracks

REQUIRED EXPERIENCE (IMPORTANT)

You must have experience working in a lead generation or performance marketing environment.

Ideal backgrounds include:

• Lead generation companies
• Affiliate marketing networks
• Legal intake / mass tort / personal injury
• Mortgage, lending, or financial lead flow
• Call centers or performance-based sales environments

What We’re Looking For

• Strong understanding of:
• Lead delivery
• Caps and pacing
• Lead quality and conversion
• Experience managing clients in a performance-driven environment
• Highly organized and detail-oriented
• Clear, confident communicator
• Problem solver who takes ownership
• Comfortable handling multiple accounts at once
• Able to operate under pressure and move quickly

What Success Looks Like

• Clients are happy and retained
• Lead flow is smooth and accurate
• Issues are resolved quickly
• Payments are consistent and on time
• Internal team is aligned and efficient

How to Apply

Please include:

• Your experience working with lead generation or performance-based clients
• Examples of accounts you’ve managed
• Why you’re a strong fit for this role