Senior Account Manager

You will serve as the primary contact for a major global strategic account, manage day-to-day operations and client needs, build customer relationships, identify process improvements and growth opportunities, coordinate internal delivery, develop account plans, and support cross-selling and upselling.

Responsibilities

• Serve as the primary point of contact for day-to-day operations and client needs
• Build relationships across the customer’s organization
• Identify process improvements and incremental growth opportunities
• Coordinate with cross-functional teams to deliver timely solutions
• Develop and execute strategic account plans
• Support cross-functional efforts and connect people and ideas
• Grow and scale strategic or enterprise accounts
• Manage global customer stakeholders
• Cross-sell and upsell based on customer needs
• Partner with banking operations teams and external banking partners
• Participate in business reviews and use data to guide decisions

Requirements

• 5+ years of global enterprise account management experience in the payments industry
• Strong communication, presentation, and writing skills
• Experience creating and executing strategic account plans
• Knowledge of industry trends and competitive landscapes
• Knowledge of fintech, banking, or payments
• Technical aptitude and ability to explain complex technical concepts
• Card issuing and processing experience
• Experience growing and scaling strategic or enterprise accounts
• Experience managing global customers with multi-region stakeholders
• Experience with cross-selling and upselling
• Experience identifying new revenue streams
• Experience partnering with banking operations teams and external banking partners
• Experience participating in business reviews and using data-driven strategies

Benefits

• Remote work
• Multiple health insurance options
• Flexible time off
• Retirement savings program with company contribution and after-tax contributions
• Equity in a publicly traded company
• Employee Stock Purchase Program
• Family-forming benefits
• Fertility support
• Up to 20 weeks of parental leave
• Free therapy sessions
• Financial and professional coaching
• Legal advice
• Monthly remote-work stipend
• Annual development dollars