Senior Account Manager | Media Agency

Industry: Media & Advertising

Location: Kuwait City, Kuwait

Employment type: Full-time

Career level: Senior / Experienced

Experience: 5-8 years in a media or advertising agency

Education: Bachelor’s degree in Marketing, Communications, Business or a related field

Languages: Fluent English and Arabic (spoken and written)

Key Responsibilities

Client Leadership

• Own the day-to-day client relationship and act as a trusted advisor on media and marketing decisions
• Lead briefings, status updates, performance reviews and client meetings
• Handle client feedback and difficult conversations calmly and professionally, and escalate in a timely way when needed
• Spot growth opportunities within existing accounts

Media Planning and Delivery

• Build and manage offline media plans across OOH, print, TV, radio and cinema
• Coordinate influencer and content creator campaigns, from selection and negotiation to booking and delivery
• Work with the Digital team to align paid social, search and programmatic activity with the overall plan
• Check that campaigns run on time, to brief and to the approved budget

Commercial and Financial Management

• Negotiate rates and packages with media owners, publishers and talent
• Prepare clear, transparent quotes and cost estimates, with media costs and agency fees clearly itemised
• Monitor budgets, approvals and billing in coordination with Finance, and reconcile final invoices against approved quotes
• Protect agency margins and manage scope, added-value requests and client expectations

Reporting and Insight

• Prepare post-campaign reports and performance summaries with clear insights and recommendations
• Track market trends and media-owner developments in Kuwait and the wider GCC

Team and Process

• Guide and support Account Managers and Executives, with clear ownership and regular feedback
• Maintain strong documentation, including written confirmations, version control and approval trails
• Contribute to improving agency processes and templates

Skills

Required Skills and Qualifications

• 5-8 years of agency experience in account management, media planning or media buying, with at least 2 years in a senior or lead client-facing role
• Strong working knowledge of the Kuwait and GCC media landscape, including OOH, press, TV, radio, influencer marketing and digital platforms (Meta, Snapchat, TikTok, Google)
• Proven skills in negotiation, quoting and budget management
• Excellent written and spoken communication in English and Arabic, including professional client emails and documentation
• Strong command of Excel and PowerPoint; comfortable reading campaign reports and performance data
• High attention to detail, with a disciplined, zero-error approach to quotes, approvals and client communications
• Confident handling of demanding clients and competing priorities, with a calm, solution-focused approach
• Strong organisation and follow-through, and comfort working in a small, fast-paced team
• Experience with media-owner relationships and supplier negotiations in Kuwait is a strong advantage