Senior Account Manager

About Tribe X

Tribe X Digital is a premier, global performance agency that sits at the intersection of luxury aesthetics and digital science. We don’t just manage campaigns; we architect end-to-end digital experiences for the world’s most prestigious hospitality brands, luxury real estate developers, and disruptive tech startups.

With a footprint spanning Amsterdam, Dubai, and Cairo, we operate as a high-octane extension of our clients' teams. Our work is defined by a "zero-ego" commitment to excellence, utilizing AI-powered advertising, bespoke content creation, and data-driven strategy to transform brand presence into measurable global impact. At Tribe X, we are building the future of luxury marketing, one pixel-perfect, ROI-positive campaign at a time.

Role Overview

The Senior Account Manager is the strategic lead for a dedicated portfolio, responsible for bridging the gap between client vision and high-quality execution. By leading a pod and translating complex needs into actionable direction, this role ensures long-term client retention, drives organic revenue growth, and maintains the agency’s standard of excellence.

The Senior Account Manager acts as the operational and strategic backbone of the pod, ensuring client relationships remain strong, workflows operate efficiently, internal teams stay aligned, and all deliverables reflect Tribe X’s premium standards and strategic philosophy.

This role also ensures Tribe X remains positioned as a strategic growth partner rather than an execution only agency through proactive leadership, strategic thinking, and focused client management.

What You’ll Do

Pod Leadership & Quality Control

• Take full command of client accounts while spearheading a dedicated pod (Account Manager + Account Executive).
• Translate client needs into strategic direction and clear briefs for the team.
• Oversee and validate the quality of briefs before they are shared with internal teams.
• Coach and develop pod members to improve performance and readiness for growth.
• Ensure all deliverables align with client objectives, brand positioning, and Tribe X quality standards before delivery.
• Conduct regular quality reviews and workflow evaluations to improve pod efficiency and execution quality.
• Support pod members in prioritisation, stakeholder management, and operational organisation.

Client Strategy & Relationship Management

• Build strong relationships with mid-to-senior stakeholders.
• Lead client meetings related to performance, planning, and growth opportunities.
• Act as the primary strategic contact for assigned clients in long-term planning discussions.
• Strengthen client trust through proactive communication, strategic clarity, and operational reliability.
• Identify gaps, risks, and opportunities within accounts and address them proactively before escalation.

Account Growth & Revenue

• Drive account growth by identifying, developing, leading upselling opportunities and strategic planning.
• Collaborate with the Account Director to align on revenue targets and growth strategies.
• Manage budgets, scopes, and resource allocation across accounts.
• Support pitches and new business development, contributing strategic input and planning.
• Monitor account profitability and resource allocation to maintain sustainability across the pod.

Workflow & Risk Management

• Guide Account Managers on client handling, briefing, and workflow organization.
• Ensure content calendars are strategically aligned, well-structured, and meet client objectives.
• Review reports and insights, ensuring they provide value and clear recommendations.
• Proactively identify risks and resolve issues before escalation.
• Ensure workflows remain organised, scalable, and operationally efficient across all managed accounts.
• Escalate delivery risks, client concerns, or operational bottlenecks proactively with clear action plans.
• Collaborate cross-functionally with Strategy, Creative, Media, Production, and Community teams to maintain integrated execution quality.

What You Bring (Qualifications):

Must-Have:

• 5+ years of experience in account management/client servicing within a digital or integrated agency.
• Proven experience managing a pod structure or multiple complex accounts simultaneously.
• Strong leadership and organizational skills with the ability to manage multiple priorities confidently.
• A clear affinity for luxury brands and an understanding of premium brand expectations.
• Analytical mindset with the ability to make informed, data-driven decisions.
• Fluency in spoken and written English, with strong client-facing communication skills.
• Proven ability to build lasting professional relationships based on trust and credibility.
• Strong reporting and insight generation skills (the ability to tell a story through data).
• Strong understanding of integrated marketing workflows including strategy, creative, media, production, and community management.
• Ability to manage high-pressure client environments while maintaining operational control and relationship quality.
  

Nice to Have:

• Experience working in the luxury or hospitality sector.
• Experience working with performance marketing and media buying teams.
• Strong strategic planning exposure (going beyond execution into brand roadmap building).
• Exposure to regional or multi-market (MENA/Global) accounts.
• Experience contributing to pitches, growth strategies, or commercial planning initiatives.
  

Success in This Role Looks Like

• Delivering clear, thoughtful briefs that translate client objectives into actionable direction for internal teams.
• Building trusted client relationships through confident communication and consistent delivery.
• Ensuring campaigns and content are executed seamlessly, meeting brand standards and performance goals.
• Providing meaningful insights and recommendations through reporting and analysis.
• Proactively identifying opportunities to improve processes and support account growth.

Why You’ll Love It Here

At Tribe X, we champion impact without ego by fostering a high-performance environment where your voice matters and your ideas scale. You will work at the edge of what is next as we use the latest AI and martech tools to solve complex challenges for premium global clients. Joining our team means tapping into a global pulse where the flexibility of a hybrid remote culture meets the high-octane energy of a world-class agency. We are built to grow and we invest deeply in your evolution because if you have the drive to lead, we provide the platform to make it happen.

Apply Now

If you are ready to bring your expertise to a team that values sharp thinking and effortless execution, let’s talk. We are looking for the restless and the bold to help us build what is next. Send us your work and start the conversation.