Senior Administrator

Senior Administrator

• Office Based (Due to location, you must be able to drive)
• £28,000 - £30,000 DOE
• 8.30 - 5pm or 9- 5.30pm (37.5 hours a week)

Our client, a highly respected specialist security business, has exclusively retained Reed to recruit a Senior Administrator. This is an excellent opportunity for an experienced administrator seeking a varied role within a busy, professional environment where exceptional customer service is at the heart of everything they do.

As a key member of the team, you'll act as a central point of contact for customers, engineers, monitoring centres and police authorities, helping to ensure the smooth day-to-day operation of the business.

The Role Reporting to the management team, your responsibilities will include:

• Acting as the first point of contact for customer enquiries via telephone and email.
• Managing shared inboxes and distributing enquiries to the correct departments.
• Coordinating engineer schedules, maintenance visits and customer appointments.
• Maintaining accurate customer records and setting up new accounts.
• Processing alarm monitoring applications, system testing requests and keyholder updates.
• Supporting customers with alarm resets, alarm log requests and general enquiries.
• Preparing and issuing customer documentation, contracts and correspondence.
• Managing URN applications and ensuring records remain accurate and compliant.
• Producing operational reports and maintaining detailed administrative records.
• Processing contract terminations and associated administration.
• Taking customer payments and updating Sage records (training provided if required).
• Supporting wider office administration, including stationery orders and travel bookings.
• Assisting with compliance activities and maintaining accurate documentation.

About You

• To be successful in this role, you'll be an organised and proactive administrator with excellent communication skills and a strong attention to detail. You will have:
• Previous administration and/or customer service experience.
• Excellent organisational skills with the ability to manage competing priorities.
• A professional and confident telephone manner.
• Strong attention to detail and accuracy.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• GCSE English and Maths (or equivalent).
• The ability to work independently and collaboratively as part of a team.
• A flexible approach within a busy office environment.
• Strong problem-solving skills and the ability to use initiative.
• An enhanced DBS check will be required for the successful candidate.

What's on Offer

• Opportunity to join a well-established and reputable business.
• A varied and engaging role with genuine responsibility.
• A supportive and friendly working environment.
• Full training on company systems and processes.

Please only apply if you have recent and relevant experience that closely matches the requirements of this role. For a confidential discussion before applying, please contact Sian Moseley-Moon on or email