Senior Agent Customer Service Dutch Speaker
You handle customer inquiries and issues in Dutch and English through email, chat, and voice. You collaborate with internal and external stakeholders, explain products in customers' preferred languages, maintain partner relationships, and escalate unresolved issues to Level 2 or supervisors.
Responsibilities
- Handle customer inquiries and issues through email, chat, and voice
- Collaborate with product managers and marketing teams
- Address customer complaints and feedback
- Explain company products in customers' preferred languages
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2 or supervisors
Requirements
- Diploma in finance, customer service and relations, linguistics, crypto-related studies, or a related field
- Spoken and written Dutch
- English proficiency
- Multilingual support
- Shift rotation
- Interpersonal skills
- Problem-solving
- Time management
- CRM tools such as Zendesk
- MacOS
- Lark
- Microsoft Office
- G-Suite
- Cryptocurrency knowledge
- Fintech knowledge
Benefits
- Yearly performance bonus
- Employee engagement program
- Recognition program
- Appreciation program
- Hybrid work environment