Senior AI Analytics Engineer — NLP for Contact Analytics
Summary
Build an AI analytics tool that answers natural-language questions over structured and unstructured call-center data, integrating transcripts with operational records to deliver explainable, traceable answers. Day-to-day work centers on AWS Bedrock and SageMaker, end-to-end solution design, security, and production deployment with business and engineering teams.
Hammerjack Pty Ltd seeks a hands-on Senior AI Analytics Engineer to build an analytics tool enabling natural language questions over structured and unstructured call center data. The role centers on integrating transcripts with operational records and delivering reliable, explainable answers using AWS Bedrock and SageMaker.
You will design an end-to-end analytics solution, ensure traceability and security, and collaborate with business and engineering teams to deploy in production.