Senior APAC People Operations Manager

*We highly recommend submitting your application here: https://inline.bamboohr.com/careers/93?source=aWQ9NjU%3D

▮ About Us

inline is a B2B SaaS platform built for restaurants and trusted by over 11,000 restaurants across Taiwan, Hong Kong, Singapore, Australia, Malaysia, Thailand and Japan. We power the operational backbone of restaurants, from reservations, table and queue management, to digital ordering, helping operators run smoother shifts, deliver better guest experiences, and grow revenue. Our customers range from Michelin-starred restaurants to leading local and regional dining groups.

We're looking for a people leader who can build a nascent team into a core part of the business at a company moving with real momentum. As Senior People Operations Manager, you will oversee the full breadth of inline's People function: ensuring our people operations run compliantly and seamlessly across APAC markets, advising managers on talent strategies, and coaching managers to lead with clarity and accountability. If you are someone who finds meaning in making organizations work better, this is the role for you.

▮ Key Responsibilities

1. Cross-Functional Collaboration

Service Orientation: Build the People Operations team into a reliable, go-to resource for other departments. Run regular surveys to measure internal satisfaction with performance and partnership quality.

Process Improvement: Identify inefficiencies and friction points between the People Operations team and other functions, and lead initiatives to improve shared workflows and cross-functional processes.

2. Team Leadership & Operations Management

Team Leadership: Take ownership as manager of inline's global People Operations team. Manage and develop the People Operations team as the company scales.

Employment Law & Compliance: Oversee employment law compliance across APAC markets, including Taiwan, Singapore, Hong Kong, Japan, and Australia.

Operations Oversight: Oversee the full employee lifecycle and ensure operational excellence across all workstreams. Partner with hiring managers on recruiting strategies and sourcing frameworks. Support recruiters on pipeline health, candidate experience, and recruiting metrics.

3. People & Organization Advisory

Manager Enablement: Coach mid-level leaders to build high-trust, accountable teams with clear expectations.

Performance Management: Support and guide managers through the full performance review cycle, from goal-setting and calibration to feedback delivery and development planning.

Workplace Environment: Collaborate with leadership to cultivate a positive, inclusive workplace culture and identify systemic issues early and shaping initiatives that improve day-to-day employee experience.

Strategic Advisory: Advise department leaders on talent levers, including org design, team structure, and people strategy, to enable their functional goals and support enterprise-wide growth.