Senior Application Support Engineer

We are seeking a dedicated Senior Application Support Engineer to take ownership of our Travel Data Platform (TDP) and lead a team of three support engineers. In this Level 3 support role, the successful candidate will be responsible for maintaining the health and optimal performance of the platform's core components, serving as a key technical resource while collaborating with the Product Owner and development teams to investigate and resolve complex issues and ensure the reliability and quality of our travel data services.

Responsibilities

• Serve as the primary escalation point to investigate and resolve complex issues related to business logic, data quality, configuration, and software defects within the Travel Data Platform
• Continuously monitor the performance, reliability, and health of applications and services hosted in the AWS environment, utilizing tools like CloudWatch to ensure optimal operation
• Manage, prioritize, and resolve incidents and service requests in a timely manner, maintaining clear communication with the Product Owner and development teams
• Partner with development and infrastructure teams to perform root cause analysis and implement lasting solutions for application issues
• Create and maintain essential technical documentation, including runbooks, architectural diagrams, and support guides to streamline processes
• Lead a team of three support engineers and coordinate support activities
• Track SLA compliance and provide hands-on assistance when teammates encounter complicated technical issues
• Reprocess data through Azure DevOps pipelines
• Develop a thorough understanding of the platform's project-specific and business logic

Requirements

• 3+ years of experience working autonomously and communicating directly with clients and stakeholders
• Expertise in the AWS ecosystem for advanced troubleshooting, including S3, DynamoDB, and API Gateway
• Hands-on experience with Lambda, Elasticsearch, and SQS
• Knowledge of Kinesis, CloudWatch, and AWS Config
• Solid experience with REST APIs and NoSQL databases such as MongoDB and DynamoDB
• Background in relational databases, specifically Postgres
• Proficiency in logging and monitoring tools
• Ability to interpret technical and data flow diagrams to understand application architecture
• Understanding of the Software Development Life Cycle (SDLC) and a commitment to process improvement
• English proficiency at B2 level or higher

Nice to have

• Previous experience in a production support role
• Familiarity with the travel industry domain
• Basic coding analysis skills, particularly with .NET
• Experience with Azure DevOps pipelines
• A strong passion for automation and an "automate everything" mindset

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children