Senior Associate - Operations
Summary
Processes airline ticket transactions like refunds, exchanges, and schedule changes using Amex tools and airline policies in Mumbai.
Agents will be responsible to work within Amex tools to process ticketing transactions and rescheduling customer reservations.These transactions may include but are not limited to a combination of the below:Amex may change the composition of the transactional types based on business need and will communicate any changes to the work mix as required.Agents are required to possess an attention to detail and knowledge of how to quickly and accurately process ticketing changes per Amex and airline policies.• Airline Ticket Reject Processing• Ticket Exchange Processing• Ticket Refunds• Airline Initiated Schedule Changes (“ASC”)• Airline Support
Minimum Qualifications:• College Degree (preferred)• High School Degree or GED (required)