Senior Atlassian Integration / Connectors Expert

Role Overview

We are looking for an experienced Atlassian Integration Expert to design and implement integrations between BMC Remedy (Smart IT) and Jira Cloud.

Responsibilities

Analyze existing ITSM processes and ticket workflows between BMC Remedy and Jira Cloud.
Gather requirements and define the required connector functionality.
Design technical interfaces, data models, field mappings and triggers.
Develop and implement the Jira connector for BMC Remedy.
Perform integration testing and quality assurance.
Support rollout and go-live.
Create technical documentation and administration guidelines.
Train ITSM and Jira administration teams.
Support and further develop the connector.

Requirements

Proven hands-on experience with Jira Cloud and Atlassian integrations.
Experience integrating Jira with BMC Remedy / Smart IT or comparable ITSM platforms.
Knowledge of APIs, interfaces, workflows and data mappings.
Experience with integration testing and connector development.
Strong communication and documentation skills.
Fluent German and English.
Automotive experience is a plus.

Important: Practical project experience is mandatory; theoretical knowledge alone is not sufficient.

See also