Senior Backend Engineer – Customer Support Platform
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Wise Payments Limited Magyarországi Fióktelepe Senior Backend Engineer – Customer Support Platform
Summary
Senior backend engineer at Wise (Budapest, hybrid) building and scaling the customer support platform — self-service, FAQs, and high-traffic chat — including its Generative AI capabilities. Core stack is the modern JVM (Java 25, Spring Boot 4) with distributed systems, REST APIs, and microservices.
- Scaling the platform that powers primary support channels including self-service, FAQs, and high-traffic chat interface
- Refining and scaling the support ecosystem leveraging Generative AI engine
- Engineering the logic and user experience connecting customers to AI capabilities
- Building robust, scalable architecture for chat as primary support channel
- 6+ years of experience in backend engineering
- Experience with modern JVM stack (Java 25, Spring Boot 4) or strong engineering fundamentals in distributed systems and architectural trade-offs
- Track record of writing clean, maintainable code and belief in best practices like code reviews and continuous improvement
- Deep familiarity with backend development including databases, synchronous/asynchronous communication, and distributed systems
- Experience with web development technologies such as REST APIs, microservices, and CI/CD pipelines
- Ability to design technical solutions balancing latency, throughput, and scalability
- Customer-first approach prioritizing work that solves real customer pain points and data-driven decision making
- Ownership of end-to-end responsibility for complex problems, architecture proposal, and project delivery
- Influence in identifying opportunities to deliver value faster and providing constructive feedback on product and design
- Impact delivery with defining project scope, identifying blockers early, and ensuring planned impact
- Strong communication skills to explain complex technical concepts to non-technical stakeholders
- Proactivity in improving codebase, architecture, and team processes
- Mentorship and fostering a culture of continuous learning
- Opportunity to tackle high-scale technical problems with autonomy
- Being part of a team valuing stability, scalability, innovation, and rapid iteration
- Making real impact on customers’ lives by improving product interaction
- Hybrid culture with work from office 3 days a week
- Opportunity to travel to the UK a few times a year for in-person collaboration