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Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant Ownership of intent detection systems, contact processing pipelines, and routing logic for automation…
Development of a highly scalable system to orchestrate information requests from customers Development of infrastructure providing insights into operational cost and risk for Wise products Enabling automation of…
Tackling complex technical challenges focused on scalability, reliability, and speed Maintaining a high-performance infrastructure that processes millions of events with low latency Collaborating with Data Scientists…
Development of a robust framework for generating and distributing work across all operations Creation of tools and frameworks for teams to design specific workflows Establishment of a comprehensive reference for a…
Scaling the platform that powers primary support channels including self-service, FAQs, and high-traffic chat interface Refining and scaling the support ecosystem leveraging Generative AI engine Engineering the logic…
Real-time decision making with machine learning for risk assessments Ownership of risk infrastructure for Instant ACH in the US market Cross-functional collaboration with software engineers, data analysts, and data…
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