Senior Bank Officer - MFIB - Sales & Services
Posted Updated
Description
Group Company: AU Small Finance Bank Limited
Designation: Senior Bank Officer - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to join our Sales and Service department. This role involves leading and managing sales initiatives and service delivery within the Microfinance and Individual Banking (MFIB) segment. The ideal candidate will drive business growth by developing strong client relationships, ensuring high-quality service standards, and implementing effective sales strategies tailored to the financial needs of micro and small enterprises. This position requires a strategic thinker with deep knowledge of financial products, regulatory compliance, and market trends in the financial services industry, committed to enhancing customer satisfaction and achieving business targets.
Responsibilities:-
- Develop and execute sales strategies to achieve business growth targets within the MFIB segment.
- Manage and nurture relationships with microfinance clients and individual banking customers to maximize customer retention and satisfaction.
- Lead and mentor the sales and service team to ensure high performance and adherence to company policies and regulatory requirements.
- Analyze market trends and customer needs to identify new business opportunities and tailor financial product offerings accordingly.
- Ensure compliance with banking regulations and internal controls while delivering sales and service operations.
- Coordinate with credit and risk teams to facilitate timely loan disbursal and manage portfolio quality.
- Monitor and report on sales performance metrics, customer feedback, and service quality to senior management.
- Implement customer engagement initiatives to enhance brand loyalty and promote cross-selling of banking products.
- Resolve escalated customer issues promptly and effectively to maintain high service standards.
- Collaborate with marketing and product teams to design and launch targeted campaigns for the MFIB segment.
Skill:-
- Microfinance Sales Strategy
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Regulatory Compliance in Banking
- Team Leadership and Development
- Risk Assessment and Credit Coordination
- Market Analysis and Business Development
- Customer Service Excellence
- Performance Metrics and Reporting
- Conflict Resolution and Problem Solving
Preferred Qualifications:-
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the banking or financial services sector, with a focus on microfinance or retail banking.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
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- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#