Senior Bilingual Insurance Account Manager
Job Description
We are seeking an experienced and highly motivated Senior Bilingual Insurance Account Manager to join our growing team at Mayra Menchaca Allstate Insurance Agency.
In this senior-level role, you will be responsible for delivering exceptional customer service, resolving complex customer issues, managing escalations, and building long-term client relationships. You will also play a key role in improving customer retention, identifying cross-selling and life insurance opportunities, and supporting the development of our service team.
The ideal candidate is **fluent in English and Spanish**, has at least **3 years of insurance customer service and de-escalation experience**, and brings proven leadership or supervisory experience. You must be comfortable managing high-volume customer requests, meeting service turnaround times, and coaching team members.
Previous Allstate experience is a major plus.
This is an excellent opportunity for a results-driven insurance professional looking to take the next step in their career, with a clear path toward advancement into a Service Manager position.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
Responsibilities
- Handle high-volume customer inquiries, policy changes, and service requests efficiently.
- Manage complex customer issues, complaints, and escalations with professionalism.
- Build strong customer relationships and implement effective retention strategies.
- Identify cross-selling and life insurance opportunities during customer interactions.
- Coach, mentor, and support service team members.
- Ensure timely resolution of requests and maintain service quality standards.
- Collaborate with agency leadership to improve service operations and team performance.
Requirements
Minimum 3 years of insurance customer service and de-escalation experience.
Previous leadership, supervisory, or management experience.
Fluent in English and Spanish (required).
Strong customer retention, communication, and problem-solving skills.
Ability to manage high-volume workloads and meet turnaround times.
Previous Allstate experience is a major plus.