Senior Business Analyst

Ciklum is looking for a Senior Business Analyst to join our team full-time in the Czech Republic.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an independent Senior Business Analyst in the Czech Republic to take hands-on ownership of the end-to-end BA scope on a complex, client-facing project. In this role, you will manage the day-to-day requirements lifecycle from early scoping through to deployment, ensuring seamless alignment between our delivery team and the client. This is a high-responsibility position for a practical professional who thrives in ambiguity, confidently manages scope constraints, and ensures absolute requirements quality across complex engineering workflows.

You will join a team building an enterprise-scale AI Knowledge Management platform for a large European software company in the healthcare IT space. The mission is to deploy an advanced Retrieval-Augmented Generation (RAG) system that automates, structures, and synchronises critical support ticket data using Azure and PostgreSQL with pgvector. The core challenge is defining content taxonomies for a multilingual KB, designing the article review-and-approval workflow across multiple stakeholder roles, and maintaining seamless bidirectional integration with NICE CXone as the production knowledge base.

Responsibilities:

• Lead project scoping and initial requirement shaping phases, defining foundational Business Analysis approaches and workflows for new initiatives or workstreams
• Shape the strategic solution roadmap, contributing to a vision that aligns immediate delivery with the client’s long-term business goals
• Define strict solution boundaries and product scope, implementing proactive practices that actively protect the development lifecycle from scope creep
• Drive senior stakeholder engagement by establishing clear communication channels that ensure seamless collaboration across all groups throughout the project
• Partner closely with Product Managers and Designers to co-create user-centered digital products, leveraging customer journey maps to ensure a high-impact experience
• Manage the product backlog comprehensively by clearly defining the “what” and “why” of requirements while driving continuous prioritization so the engineering team always has actionable work
• Maintain daily collaboration with the development team, clarifying technical requirements on the fly to ensure execution matches business expectations
• Operate within a phased delivery model (Phase 0 discovery through Phase 1 build), adapting BA approach to match sprint cadence and milestone gates
• Uncover and define core business needs, goals, and objectives required to deliver a successful and scalable end-to-end solution
• Model complex requirements using applicable notations like UML and BPMN, tailoring your technical modeling approach to fit the specific project context
• Oversee requirements from initial concept to final acceptance, enforcing rigorous quality standards and structured Information Architecture for all project documentation
• Own the KB article content structure decisions (Q&A vs. handbook schema), taxonomy, and category definitions
• Specify the full review-and-approval workflow and write end-to-end user stories per role (agent, Champion, KQ Lead) for client sign-off
• Manage deferred scope explicitly and surface contradictions rather than resolving them silently
• Manage the critical delivery interface between Ciklum engineering teams and client- owned workstreams, including data tracking across the CFX dashboard, KQ Lead workflow, and the PCU Champion process

Requirements:

• We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!
• 4+ years of experience as a Business Analyst on technology delivery projects
• Strong requirements elicitation and documentation skills; experience managing deferred scope explicitly
• Experience with taxonomy design, content modelling, and KB article schema definition (Q&A and handbook formats)
• Proficient in Jira and Confluence
• Experience specifying end-to-end approval workflows across multiple user roles
• Prior experience with AI, RAG, or knowledge management platforms strongly preferred
• Familiarity with NICE CXone or similar contact centre knowledge base platforms is an advantage
• Strong English communication skills — written and verbal

What’s in it for you?

• Flexible working hours
• Home office option
• 5 weeks of holiday
• 5 sick days
• Multisport Card
• Meal allowance
• Internal trainings including workshops and seminars
• Paid certifications and technical as well as soft-skills training
• Possibility to participate in international conferences
• Fresh fruit, coffee, and a weekly company breakfast in the office
• Loyalty bonus after 5, 10, 15 and more years with the company
• Referral bonus programme
• Corporate events including team building, outdoor activities, Christmas party, health week, summer ice cream, and more
• Hybrid and remote working options available across our Czech offices in Prague, Hradec Králové, and Zlín

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Prague, Hradec Králové, and Zlín, our Czech team delivers end-to-end solutions across industries. Here, innovation thrives through collaboration, and every idea drives our partners' success.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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