Senior Business Analyst (Hanoi)
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Summary
Senior Business Analyst at Travala, a crypto-native travel booking platform, working hybrid from the Hanoi office. The role gathers requirements, writes user stories, runs experimentation-driven prioritization, and partners with product, engineering, design, and marketing to launch and improve products spanning online travel booking and crypto/Web3.
About Travala
Founded in 2017 and
now backed by industry giant Binance, Travala is the leading
crypto-native travel booking service, offering 2,200,000+
properties across 230 countries, 600+ airlines, 50,000+ car rental
locations, and 400,000+ activities globally.
Travala is a
champion of cryptocurrency adoption, accepting over 100 leading
cryptocurrencies alongside traditional payment methods. In
addition to unbeatable prices via its Best Price Guarantee, Smart
members on Travala can also enjoy additional discounts and loyalty
rewards for eligible bookings made on the platform.
By incorporating
next-generation blockchain technology and tokenised loyalty
rewards, Travala.com is creating a cutting-edge experience at the
intersection of Web3 and travel.
Position Overview
Location: Hanoi, Vietnam (Hybrid)
We're looking for a
Senior Business Analyst to be instrumental in ideating, planning,
and driving the launch of new products and features, while also
refining and improving existing offerings. You will focus on
aligning user needs with business goals to deliver best-in-class
solutions, integrating product thinking with an
experimentation-driven approach to realize Travala’s broader
product vision.
Based in our Hanoi
office, you will collaborate closely with a distributed Product
team spanning Hanoi, Ho Chi Minh City, Gurgaon, and Bangkok.
Through innovative product thinking and strong analytical skills,
you will continuously improve the end-user experience, catering to
customer and business needs across traditional online travel
booking and the blockchain technology and crypto ecosystem.
Reporting to the
Chief Product Officer, you will partner with other Business
Analysts, Product Managers, UX designers, Engineers, and our
traveler and crypto communities. You will help the product and
technology team execute key initiatives across platforms, craft
project roadmaps, and ship products within defined timelines in a
fast-moving landscape.
Key Responsibilities
- Develop an
understanding of Travala business, its customers and
their needs through qualitative and quantitative user
research, User behavior data analysis and continuous
experimentation and learning
- Being part
of the Product Org, you work on contributing to a strong product culture, vision, and product
thinking across the organization.
- Be a strong believer and facilitator of the
‘Impact Driven Prioritization’ and Experimentation
driven execution across the initiatives
- Bringing a fresh perspective to the Travala
Products while creating efficient workflows, improving
our user-centered practices and impact of the outcomes
- Partner with the other product managers and
engineers to infuse the product with a balanced
approach towards achieving Users Goals and Business
Goals of a product.
- Build and improve Travala’s new and existing
products and features with the design process, spanning
from discovery and design reviews through to delivery
and measuring impact
- Stakeholder Management - Manage and contribute
towards marketing workflow requiring the team’s support,
understand their needs including creatives, landing
pages, email designs etc.
- Collaborate and communicate effectively within
cross-functional teams that span product,
engineering, customer support, and marketing
- Familiarize yourself and gradually Champion the concepts of the Crypto Ecosystem –
Expertise in understanding User’s preferences, their
behavior, the crypto payment network, the crypto
exchanges, wallets etc.
Requirements
Must Have
- Experience: 5+ years of professional experience in
Product Owner, Business Analyst, Product Management, or
similar product-focused roles.
- AI-First Mindset: You actively use AI tools in your
day-to-day work to improve productivity, research, analysis,
documentation, or problem-solving. You stay curious about
developments in AI and are excited to experiment with new
tools and ways of working. As we increasingly adopt AI agents
and AI-powered workflows across our Product organization, we
are looking for people who are enthusiastic about embracing
this shift.
- Strong Analytical & Problem-Solving Skills: Ability
to understand business and customer problems, break them down
logically, translate them into clear requirements, and work
with the team to identify practical solutions.
- Requirement Gathering & User Stories: Proven
experience gathering and analyzing requirements and
translating them into clear, concise, and actionable user
stories with well-defined acceptance criteria.
- Product & Technical Understanding: Good
understanding of the product development lifecycle and
software development processes, with the ability to work
effectively with engineering teams and understand technical
concepts and system dependencies.
- Agile Experience: Hands-on experience working in Agile
product teams, including sprint planning, backlog refinement,
prioritization, stand-ups, and delivery.
- Collaboration & Stakeholder Management: Ability to
work effectively with Product Managers, Engineers, Designers,
and business stakeholders, ensuring requirements and
expectations are clearly understood and aligned.
- Clear Communication: Strong written and verbal English
communication skills, with the ability to communicate ideas
and requirements clearly to both technical and non-technical audiences.
- Ownership & Attention to Detail: Strong sense of
ownership with the ability to manage multiple priorities,
identify potential issues early, and ensure requirements are
complete and actionable throughout the development process.
- Adaptability: Comfortable working in a fast-moving
environment where priorities, technologies, and product
requirements can evolve quickly.
Good to Have
- Passion for Travel and/or Crypto: Genuine curiosity
about the travel industry, crypto, Web3, or the intersection
of technology and travel.
- Travel Industry Experience: Previous experience working
with an OTA, travel marketplace, airline, hotel platform, or
another travel technology business.
- Crypto/Web3 Experience: Exposure to crypto products,
payments, wallets, blockchain, or other Web3 technologies.
- AI Product Exposure: Experience working on AI-powered
products, AI agents, automation workflows, LLM-based
applications, or integrating AI capabilities into existing products.
- Tools & Documentation: Experience with tools such
as Jira and Confluence and maintaining clear product and
technical documentation.
Benefits
- Compensation: Competitive base salary commensurate with
experience and technical proficiency, plus a 13th-month salary
and performance bonus.
- Health & Wellness: Social insurance, 24/7 accident
insurance, annual health check-up, and premium private
healthcare coverage.
- Premium Tools: High-end MacBook and all necessary peripherals.
- Travel Perks: Access to Smart Platinum tier on
Travala.com for exclusive discounts and rewards.
- Work-Life Balance: Hybrid working mode and a dynamic,
international company culture.
- Growth: Dedicated annual budget for courses,
certifications, and tech conferences.
- Community: Free snacks/coffee, team bonding activities,
domestic and overseas company trips, and year-end celebrations.