Senior Business Analyst (Internet/Mobile Banking)

Job Title : Senior Business Analyst

Reporting to Title : Senior Manager - Deputy Head of Digital Banking

Location: Sathorn, Bangkok

Work Type: Full-time (Hybrid)

Main Objectives and Activities:

We are seeking a highly motivated Senior Business Analyst from the Digital Banking sector, with strong project management skills, to support and accelerate the digital transformation of BRED Madagascar, one of BRED’s international subsidiaries.

The role will focus on enhancing and expanding the bank’s digital channels, improving customer experience, streamlining operational processes, and delivering scalable digital banking solutions aligned with BRED Group standards. With a good technical understanding and comprehensive knowledge of the banking industry, the candidate will be responsible for gathering and challenging business requirements, writing functional and technical specifications, coordinating implementation with vendors and internal stakeholders, and ensuring successful delivery of digital initiatives from design to post go-live stabilization.

Responsibilities/ Job Description:

• Lead the business analysis activities for the Digital Banking integration project, from requirement gathering to post go-live support.

• Engage with business stakeholders from the bank to understand needs, pain points, operational processes and strategic objectives.

• Analyze, challenge and formalize business requirements, ensuring alignment with BRED Group standards, target operating model and mutualized solutions.

• Identify opportunities for process optimization, standardization and reuse across BRED international subsidiaries.

• Translate business needs into clear functional specifications, user stories, workflows, process maps and acceptance criteria.

• Contribute to technical solution design by working closely with technical leads, architects, developers, vendors and infrastructure teams.

• Ensure functional consistency across Digital Banking channels, including Internet Banking, Mobile Banking, Payments, onboarding, authentication, APIs and partner integrations.

• Review and validate technical specifications to ensure they properly address business requirements and operational constraints.

• Coordinate with vendors to clarify scope, assess feasibility, obtain quotations, review proposals and follow up on delivery commitments.

• Support project planning and delivery tracking in coordination with the Program Manager, including scope, milestones, dependencies, risks and priorities.

• Monitor progress of assigned streams, escalate risks or blockers and provide clear status updates to management and stakeholders.

• Prepare and facilitate workshops, working sessions and committees with business teams, IT teams, vendors and other project stakeholders.

• Support test strategy and test preparation, including test scenarios, test cases, acceptance criteria and expected results.

• Perform functional testing and first-level validation of delivered features before handover to QA or business users.

• Coordinate UAT, non-regression testing and defect management with QA teams, business users, vendors and development teams.

• Ensure proper documentation of business processes, functional specifications, decisions, user guides and operational procedures.

• Prepare training materials and conduct training sessions for bank users, support teams and operational stakeholders.

• Contribute to change management activities, ensuring smooth adoption of the new digital banking solutions by the subsidiary.

• Support go-live preparation, including readiness checks, migration coordination, cutover planning and business validation.

• Provide post go-live support, monitor early-life incidents, coordinate issue resolution and ensure stabilization of the delivered solution.

• Contribute to continuous improvement by collecting feedback, identifying lessons learned and proposing enhancements for future deployments.

Qualifications:

• University degree in IT.

• Minimum 5 years in a similar IT position working on software or mobile application developments.

• Prior experience in EDI, API integration or data movement.

• Willing to work in an international environment and travel.

Language skills:

• Excellent level in English (writing and speaking).

• Proficiency in French is a plus.

Required competencies:

• Good knowledge of the digital banking industry practice.

• Effective communication, presentation and relationship management skills to interact with Banks management, vendors and technical team.

• Strong project management methodology and organization (Agile). PMP / PRINCE II / Scrum master certification is a plus.

• Customer-centric mindset and business acumen.

• Strong analytical and problem-solving skills.

• Strong technical skills (SQL, Java) being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review).

• Possesses general understanding in the areas of web development, application programming, mobile app development, database and system design

• Relevant technical and functional experience in the digital banking domain.

• Familiar with API management (REST, SOAP, XML interfaces)

• Knowledge of Core Banking systems.