Senior Business Analyst (Sales Operation Domain)

Scope of Role

Act as the bridge between business users, vendors, and IT teams to translate business needs into practical solutions while supporting project delivery, business transformation, and future application ownership.

This role will play a key role in major technology transformation initiatives, including Sales Platform modernization, CRM implementation, middleware transformation, and other strategic business application projects.

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Key Responsibilities

1) System Development Life Cycle (SDLC) & Agile Methodology

· Lead assigned workstreams throughout the System Development Life Cycle (SDLC).

· Manage project scope, timeline, risks, dependencies, and stakeholder expectations.

· Coordinate business users, vendors, and IT teams to ensure successful solution delivery and business alignment.

· Facilitate project discussions, decision-making, issue resolution, and cross-functional collaboration.

· Contribute to product roadmap planning and future enhancement initiatives.

2) Business Analysis & Solution Delivery

· Gather, analyze, and document business requirements and functional solutions.

· Facilitate workshops, requirement discussions, and solution reviews.

· Translate business needs into practical and scalable technology solutions.

· Support project activities including design, testing, deployment, and post-go-live stabilization.

3) Sales Solution & Transformation

· Support Sales and Distribution platforms, including Sales Mobility, Collection, CRM, and related applications.

· Review application usage and business processes to identify optimization opportunities and recommend better utilization of system capabilities to support evolving business needs.

· Contribute to product roadmap planning and strategic application transformation initiatives.

· Drive solution enhancements that improve business efficiency and user experience.

· Ensure proposed solutions align with business objectives and operational needs.

4) Vendor & Stakeholder Management

· Act as the primary liaison between business users and solution providers.

· Coordinate with vendors throughout project delivery and application support activities.

· Review proposed solutions and ensure successful implementation of business requirements.

· Build strong partnerships with Sales, Finance, Customer Service, and related functions.

5) Compliance, Quality & Validation

· Ensure applications and project activities comply with applicable GxP, PIC/S, GAMP5, ISO, and company standards.

· Support Computer System Validation (CSV) activities and maintain required validation documentation.

· Adhere to information security, data integrity, and ISMS requirements.

· Participate in audits, inspections, compliance reviews, and corrective action activities as required.

Work Experience

· Bachelor’s degree in Management Information Systems (MIS), Business Information Technology (BIT), Computer Science, Business Administration, or related fields.

· 5–8 years of experience in Business Analysis, Application Management, Product Ownership, or related roles.

· Knowledge of CRM, Sales Force Automation (SFA), Customer Management, Sales Operations, or Distribution Systems.

· Strong business process analysis and solution design skills.

· Experience managing software implementation projects and external vendors.

· Experience participating in enterprise application implementation, replacement, or transformation projects.

· Ability to translate business requirements into functional specifications.

· Experience with ERP-integrated applications.

· Experience with system integrations, data flows, APIs, middleware platforms, or enterprise application interfaces.

· Ability to work effectively across business, technical, and vendor teams in a complex application landscape.

· Good command of written and spoken English is preferred.

Core Competencies

· Business Analysis & Requirement Management

· Business Process Analysis

· Stakeholder & Vendor Management

· Solution Design & Problem Solving

· Application Ownership Mindset

· Communication & Facilitation Skills

· Project Management & Delivery

· Continuous Learning & Innovation Mindset