Senior Business Analyst - SAP Learning & Training (HR Systems)
Summary
Senior Business Analyst at Synapxe (Singapore's national HealthTech agency) leading business analysis, solution design, implementation, and support of enterprise Learning Management Systems such as SAP SuccessFactors Learning. Day to day: stakeholder workshops, LMS/certification management, vendor and project management, and QA/governance for HR learning systems.
Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.
Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg
Job description:
Position Overview
The Senior Business Analyst / Senior Lead is responsible for leading the business analysis, solution design, implementation, enhancement, and operational support of enterprise Learning and Training Systems. The incumbent serves as a trusted advisor to stakeholders and drives digital learning transformation initiatives that improve workforce capability development, certification management, and employee learning experiences.
Role & Responsibilities Business Analysis & Functional Leadership- Serve as the lead functional consultant and subject matter expert for Learning Management Systems
- Lead stakeholder workshops to gather business requirements and define future-state processes
- Analyze training operations, certification management, compliance tracking, and learning workflows
- Develop business cases and solution recommendations for learning transformation initiatives
- Drive continuous improvement and process automation initiatives
- Lead implementation and support of LMS platforms, including SAP SuccessFactors Learning or equivalent solutions
- Support curricula management, learning assignments, certification tracking, and reporting
- Partner with training and HR teams to optimize learning administration processes
- Ensure data quality, reporting accuracy, and compliance requirements are met
- Support integration with HR, talent, and workforce systems
- Lead enhancement projects, upgrades, and implementation initiatives
- Manage vendors and service providers responsible for LMS delivery and support
- Monitor project delivery, risks, timelines, budgets, and quality metrics
- Drive release management and deployment activities
- Lead SIT, UAT, and production verification activities
- Establish governance for learning data, compliance reporting, and audit requirements
- Support issue resolution and service improvement initiatives
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Business, or related discipline
- Minimum 8 to 10 years of experience supporting enterprise Learning Management Systems and HR applications
- Experience leading system implementation and enhancement projects
- Strong knowledge of SAP SuccessFactors Learning or equivalent LMS platforms
- Understanding of workforce learning, compliance, certification, and training administration processes
- Experience with HR system integrations and reporting solutions
- Knowledge of SDLC, Agile, and Waterfall delivery methodologies
- SAP SuccessFactors Learning certification or equivalent Learning Management System certification
- Experience supporting healthcare, government, or large enterprise environments is advantageous
- Experience with digital learning, e-learning platforms, and learning analytics
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LI-SYNX32