Senior Business Analyst

Salary: $115,000 – $125,000 per year

About the role

Synateq is a Hobart-based technology consultancy that's spent more than 27 years delivering software for government, health, education and private-sector clients across Tasmania — and, increasingly, the mainland — alongside RiskTeq, our own risk management SaaS platform now supporting customer organisations across Australia and NZ. We're entering a new growth phase of that journey, and we're looking for a Senior Business Analyst to be a genuine driving force in it.

This is a client-facing role first — gathering and shaping requirements, running discovery, and helping design solutions across both our custom software and RiskTeq engagements — paired with a genuine mandate to bring enhanced structure and rigour to how the team plans and delivers internally.

Key responsibilities

• Lead requirements gathering and stakeholder engagement across client engagements, translating business needs into clear, actionable specifications

• Partner with the delivery team from discovery through to implementation, keeping engagements well-scoped, sequenced and moving

• Bring rigour to how new releases are tested — working through how a change plays out across our different client environments and configurations before it ships, so nothing breaks in the field

• Own documentation and knowledge capture as a discipline in its own right, so decisions and context outlast any one project or person

• Bring a continuous-improvement mindset to everything you touch, leaving processes, documentation and team practice sharper than you found them

• Support training and handover for clients and internal teams as new systems and processes are introduced

About you

• 5+ years' experience as a Business Analyst or in a closely related role in the ICT industry

• A track record of carrying business analysis work from early discovery through to delivered outcome — not just documenting requirements handed to you

• Strong grounding in business process mapping, data modelling and system design, and confidence with the standard BA toolkit — use cases, user stories, process and wireframe artefacts

• The judgement and communication skills to work directly with senior stakeholders — including government and institutional clients — and translate cleanly between business need and technical delivery

• Genuine comfort operating in a smaller, less rigid environment — you want to help build a practice, not just work inside one that's already built

• Exposure to information security or quality management frameworks (ISO 27001 or similar) highly regarded, though not essential

• A relevant tertiary qualification in Business, Information Technology or a related field

Benefits

• Real influence in shaping how business analysis supports Synateq's next phase of growth — playing a lead role as we scale our consulting practice and RiskTeq into new markets

• Direct, regular exposure to leadership and to the strategic direction of the firm — not a role buried several layers down

• A varied portfolio spanning established government and institutional clients and our own growing SaaS product, RiskTeq

• Competitive remuneration, flexible working arrangements, and genuine support for professional development

• A supportive, Hobart-based team culture, backed by health and wellbeing initiatives

About us

Synateq has been delivering business systems and custom software to government, health, education, utilities and private-sector clients since 1999. Alongside that consulting and development practice, we've built RiskTeq, a compliance, risk and safety management platform and we're investing in the people, processes and accreditations needed to grow it further. It's a genuinely exciting stage of the journey to join — come help shape it.