Senior Business Analyst (Telco)
Identify ways to increase adoption and customer satisfaction
Demonstrate fluency in business processes and process differentiation
Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
Solve unique and complex problems that have a broad impact on the business
Operate with no supervision in a complex environment
Support the development of a roadmap for a particular business
Strategize, plan, and ensure proper execution of organizational change management activities
Understands and analyzes current business processes, and identifies gaps and pain points of the client.
Coordinates with business users and project managers for data gathering.
Documents high-level and detailed user requirements that may span multiple business domains.
Documents current and to-be business processes and high-level product requirements specifications.
Documents detailed functional and non-functional requirements (i.e. Performance/Turnaround Time, Data Retention, Usability, Interoperability, etc.)in use-case format
Create a walkthrough deck in preparation for the UAT proper.
Documents user manuals and training decks for post-implementation support.
Transformation and BSS Experience