Senior Business Analyst – Training & Change Management

• Establish and maintain productive working relationships with ministry partners, executives, managers, subject-matter experts, operational teams, project stakeholders, and end users across organizational boundaries.
  
• Plan and facilitate workshops, discovery sessions, stakeholder interviews, working groups, and consensus-building discussions.
  
• Gather and validate stakeholder perspectives, business needs, operational challenges, existing practices, and readiness considerations.
  
• Build agreement among diverse stakeholder groups and translate discussions into actionable outcomes, documented decisions, and clearly defined next steps.
  
• Communicate effectively with stakeholders at all organizational levels and manage competing perspectives professionally.
  
• Facilitate decision-making discussions and ensure stakeholder feedback is reflected in recommendations and implementation approaches.
  

• Gather, document, analyse, and validate business requirements, existing training practices, workflows, processes, roles, tools, and operational dependencies.
  
• Develop current-state and future-state process maps, workflow documentation, business requirements, and supporting analysis.
  
• Identify process gaps, pain points, inefficiencies, risks, dependencies, improvement opportunities, and barriers to adoption.
  
• Conduct business-impact assessments, stakeholder-impact assessments, organizational readiness assessments, and risk analyses.
  
• Analyse complex or ambiguous information from multiple sources and synthesize findings into clear business needs, practical options, and implementable recommendations.
  
• Assess existing training approaches and determine opportunities to improve consistency, effectiveness, accessibility, and alignment with the new operating model.
  
• Prepare findings, recommendations, decision documents, and supporting materials for project leadership and executive stakeholders.
  

• Define future-state training processes and support the transition from current practices to the new training and operating model.
  
• Develop transition plans, implementation roadmaps, change-management strategies, adoption plans, and implementation milestones.
  
• Identify stakeholder impacts, change-readiness requirements, risks, dependencies, and potential barriers to successful implementation.
  
• Develop mitigation strategies and practical approaches to address resistance, knowledge gaps, operational challenges, and adoption risks.
  
• Establish adoption measures, progress indicators, feedback mechanisms, and success criteria to evaluate implementation effectiveness.
  
• Coordinate with project leads and ministry stakeholders to align training activities, communications, operational requirements, and implementation timelines.
  
• Monitor transition progress and recommend corrective actions or adjustments as required.
  

• Develop comprehensive training curricula, presentation materials, facilitator guides, user guides, reference documents, process maps, job aids, frequently asked questions (FAQs), and standard operating procedures (SOPs).
  
• Translate complex business processes, policies, operational procedures, and technical information into clear, concise, user-friendly training content.
  
• Tailor training materials and delivery approaches to different stakeholder groups, roles, experience levels, and learning requirements.
  
• Ensure training and operational documentation aligns with approved business processes, organizational standards, business objectives, accessibility requirements, and audience needs.
  
• Deliver instructor-led and virtual training sessions, demonstrations, coaching, knowledge-transfer sessions, and train-the-trainer activities.
  
• Support the development of consistent training practices across participating ministries and operational teams.
  
• Review, validate, maintain, and update training materials as processes, requirements, and implementation plans evolve.
  

• Prepare clear and effective communications to support stakeholder awareness, understanding, readiness, and adoption of the new model.
  
• Develop executive summaries, briefing notes, presentations, status reports, risk updates, recommendations, and implementation progress reports.
  
• Provide post-implementation support by responding to questions, troubleshooting adoption challenges, and helping users apply new processes effectively.
  
• Gather stakeholder feedback, identify recurring issues, assess training effectiveness, and recommend improvements to content and delivery methods.
  
• Monitor adoption progress and identify opportunities to strengthen user understanding, operational consistency, and sustained implementation outcomes.
  
• Support ongoing knowledge transfer and maintain accurate training, process, and operational documentation throughout implementation and post-launch activities.
  
• Communicate implementation risks, key findings, required decisions, and recommended actions clearly and concisely to project and executive leadership.
  

• Manage competing priorities and deliver multiple work products within established timelines.
  
• Work independently with limited direction while collaborating effectively with project teams and ministry stakeholders.
  
• Maintain high standards of accuracy, quality, consistency, and professionalism across all deliverables.
  
• Track activities, decisions, risks, dependencies, outstanding issues, and implementation milestones.
  
• Ensure deliverables support the project's objectives and contribute to stakeholder understanding, effective adoption, and sustained business outcomes.
  

Requirements

• Demonstrated experience leading business analysis, organizational change, training, or transformation initiatives involving multiple ministries, programs, or complex stakeholder groups.
  
• Proven experience engaging diverse ministry stakeholders and building productive working relationships across organizational boundaries.
  
• Extensive experience facilitating workshops, discovery sessions, interviews, working groups, and consensus-based discussions.
  
• Strong business analysis experience, including requirements gathering, process mapping, current-state assessment, gap analysis, and identification of pain points.
  
• Demonstrated experience assessing business and stakeholder impacts, risks, dependencies, organizational readiness, and barriers to adoption.
  
• Experience developing future-state processes, transition plans, implementation roadmaps, change strategies, stakeholder-impact assessments, and adoption measures.
  
• Proven ability to synthesize complex or ambiguous information into clear findings, practical options, actionable recommendations, and executive-ready deliverables.
  
• Experience developing training curricula, user guides, facilitator guides, process maps, job aids, FAQs, SOPs, and other operational documentation.
  
• Experience delivering training, coaching, knowledge-transfer sessions, demonstrations, or train-the-trainer activities.
  
• Experience supporting post-implementation adoption, gathering feedback, troubleshooting issues, and continuously improving training and transition approaches.
  
• Excellent written, verbal, presentation, facilitation, and executive-communication skills.
  
• Strong critical-thinking, problem-solving, organizational, and independent work-management capabilities.
  

1. Stakeholder Engagement: Experience engaging diverse ministry stakeholders and building productive relationships across organizational boundaries.
   
2. Workshop Facilitation: Experience facilitating workshops, discovery sessions, interviews, working groups, and consensus-based discussions.
   
3. Business Analysis and Assessment: Experience gathering requirements, mapping processes, identifying pain points, and assessing impacts, risks, dependencies, and readiness.
   
4. Change Management and Transition Planning: Experience developing transition plans, implementation roadmaps, change strategies, stakeholder-impact assessments, and adoption measures.