Senior Business Analyst

• Lead and conduct business analysis to assess client business problems and opportunities.
  
• Gather, elicit, analyze, document, validate, and manage business and technical requirements.
  
• Lead and facilitate workshops to elicit, review, document, and confirm:
  
• Business requirements
  
• Business process reengineering requirements
  
• Business models
  
• Business rules
  
• User interface requirements and design
  
• Develop requirements documentation appropriate to the project phase and level of detail required.
  
• Ensure requirements are clearly translated into specifications sufficient for designing appropriate technology solutions.
  
• Conduct ongoing business analysis throughout all phases of the project lifecycle.
  
• Maintain and continually refine approved business requirements and identify significant changes requiring documentation and approval.
  
• Develop requirements traceability matrices and performance measures to evaluate business analysis activities.
  

• Conduct business modeling, including:
  
• Business functional modeling
  
• Business event modeling
  
• Business process mapping
  
• Process and data flow modeling
  
• Conceptual and logical data modeling
  
• Use case modeling
  
• Use case surveys
  
• Business rules definition
  
• Non-functional requirements definition
  
• Develop context diagrams, use cases, use case models, process maps, stakeholder maps, assessments, and systems diagrams.
  
• Apply business process reengineering concepts to identify alternative and cost-effective service delivery approaches.
  
• Analyze business transformation opportunities and recommend process improvements.
  

• Work hands-on within Agile/Scrum environments.
  
• Break complex business requirements into manageable deliverables for development teams.
  
• Create and maintain effective user stories and acceptance criteria.
  
• Participate in sprint planning and daily stand-ups.
  
• Ensure business analysis activities align with iterative development cycles.
  
• Support UX, functional, and technical design activities.
  
• Ensure requirements remain aligned with project objectives throughout iterative delivery.
  

• Develop business cases from start to finish.
  
• Develop strategies for I&IT initiatives.
  
• Conduct:
  
• Options analysis
  
• Cost-benefit analysis
  
• Feasibility studies
  
• Budget estimation
  
• ROI assessments
  
• Evaluate alternative technology and service delivery approaches.
  
• Provide recommendations based on business value, feasibility, risk, cost, and alignment with organizational objectives.
  

• Apply enterprise business architecture concepts to ensure recommended technologies align with OPS standards.
  
• Understand and apply I&IT Cluster and corporate policies, directives, guidelines, standards, and procedures.
  
• Ensure traceability between business requirements and I&IT solutions.
  
• Ensure recommended solutions comply with enterprise and cluster standards and directions.
  
• Maintain awareness of emerging I&IT trends and technologies.
  
• Translate business and data requirements into specifications that support appropriate technology solutions.
  

• Lead and support change management activities.
  
• Define change scope and conduct impact assessments.
  
• Develop training and communication strategies for end users.
  
• Support end-user adoption of new systems and process changes.
  
• Communicate system and process changes clearly to technical and non-technical stakeholders.
  
• Apply user-centered design principles to improve usability and user adoption.
  

• Support user experience, functional, and technical design activities.
  
• Apply user-centered design principles.
  
• Work with user interface design requirements and prototypes.
  
• Use tools such as Figma to translate business requirements into user-friendly digital interfaces.
  
• Effectively communicate design concepts and development processes to stakeholders.
  

• Apply knowledge of quality assurance methodologies and testing processes.
  
• Support and/or participate in User Acceptance Testing (UAT).
  
• Ensure business requirements are validated against system functionality before deployment.
  
• Work closely with QA teams to identify and resolve requirement-related issues.
  
• Support quality assurance of business solution recommendations and implementations.
  

• Oversee ongoing production support and configuration management activities.
  
• Lead problem identification and resolution activities.
  
• Monitor progress, resolve issues, and report regularly to management and stakeholders.
  
• Identify risks, assess impacts, and develop appropriate mitigation strategies.
  
• Ensure timely resolution of production and project issues.
  

• Lead and participate in Requests for Proposals (RFPs).
  
• Focus on defining client requirements and evaluating vendor responses.
  
• Assess proposed I&IT business and/or infrastructure solutions against business needs and requirements.
  

• Plan, coordinate, and lead assigned business analysis, process improvement, architecture, or infrastructure activities within defined risk, time, and resource constraints.
  
• Balance competing priorities and manage stakeholder expectations.
  
• Provide technical leadership, functional business analysis, and architecture expertise to project staff, colleagues, and clients.
  
• Work collaboratively with developers, QA specialists, business stakeholders, project managers, architects, and other cross-functional teams.
  
• Monitor project progress and communicate status, risks, issues, and recommendations.
  

Requirements

• Proven experience leading and facilitating workshops to elicit, review, document, and confirm:
  
• Business requirements
  
• Business process reengineering
  
• Business models
  
• Business rules
  
• User interface design
  

• Strong knowledge and practical experience with Agile methodologies.
  
• Ability to break complex business requirements into manageable deliverables for development teams.
  
• Hands-on experience working in Agile/Scrum environments.
  

• Experience creating user stories.
  
• Experience supporting UX, functional, and technical designs.
  
• Ability to ensure business analysis activities align with iterative development cycles.
  
• Experience participating in sprint planning and daily stand-ups.
  

• Demonstrated experience working on medium to large-sized projects as a Business Analyst or Functional Consultant.
  

• Experience with enterprise business architectural concepts.
  
• Ability to ensure recommended technologies align with OPS standards.
  

• Demonstrated experience developing business cases from start to finish.
  
• Experience developing strategies, options analysis, cost-benefit analyses, and feasibility studies for I&IT initiatives.
  

• Demonstrated ability to prepare clear, concise, and comprehensive documentation, including:
  
• Reports
  
• Reviews
  
• Assessments
  
• Business requirements
  
• Business cases
  
• Process documentation
  
• Other project documentation
  

• Ability to present ideas and recommendations clearly and effectively in a user-friendly manner.
  
• Ability to communicate complex information effectively to both technical and non-technical audiences.
  

• Requirements elicitation and management
  
• Business requirements documentation
  
• Requirements traceability
  
• Workshop facilitation
  
• Business process reengineering
  
• Business process mapping
  
• Business functional modeling
  
• Business event modeling
  
• Context diagrams
  
• Use cases and use case models
  
• User stories
  
• Business rules
  
• Stakeholder mapping
  
• Systems diagrams
  
• Process and data flow modeling
  
• Conceptual and logical data modeling
  
• Non-functional requirements
  
• User interface requirements
  
• UX requirements and design
  
• Agile/Scrum methodologies
  
• Sprint planning
  
• Daily stand-ups
  
• UAT and QA processes
  
• Change management
  
• Impact analysis
  
• Training and communication strategies
  
• Business cases
  
• Options analysis
  
• Cost-benefit analysis
  
• Feasibility studies
  
• Budget estimation
  
• ROI assessment
  
• Risk identification and mitigation
  
• Production support
  
• Configuration management
  
• RFP requirements and vendor evaluation
  
• Enterprise business architecture
  
• I&IT governance and standards
  

• Microsoft DevOps / Azure DevOps
  
• Microsoft Visio
  
• Figma
  
• Other business process, requirements, UX, and modeling tools
  
• CASE tools for documenting conceptual requirements and project scope
  

• Software Development Life Cycle (SDLC)
  
• Software design, development, and integration
  
• Database concepts
  
• User interface design principles
  
• Change management
  
• Quality assurance
  
• Risk management
  
• Disaster recovery planning
  
• Business continuity planning
  
• Information Management principles, concepts, policies, and practices
  
• Structured methodologies
  
• Object-oriented methodologies
  
• Agile methodologies
  
• OPS Unified Project Management Methodology
  
• OPS Enterprise Architecture and Gating Process
  
• OPS Standard Systems Development Methodologies
  
• OPS I&IT Cluster and corporate policies, directives, guidelines, and procedures
  
• Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards
  
• Information retrieval packages
  
• Emerging I&IT trends and technologies
  

• Excellent verbal and written communication skills.
  
• Strong analytical, problem-solving, and decision-making abilities.
  
• Excellent interpersonal and negotiation skills.
  
• Ability to communicate complex technical and business concepts in an understandable manner.
  
• Ability to prepare clear and comprehensive reports, reviews, assessments, and presentations.
  
• Strong stakeholder engagement skills.
  
• Ability to work effectively with technical and non-technical audiences.
  
• Strong customer-service orientation.
  
• Ability to respond to stakeholder concerns promptly and professionally.
  
• Ability to adapt to changing requirements and dynamic business environments.
  
• Ability to work effectively with cross-functional teams including:
  
• Developers
  
• QA specialists
  
• Business stakeholders
  
• Project managers
  
• Architects
  
• Technical teams
  
• Proven ability to meet deadlines and manage competing priorities.