Senior Business Systems Analyst

What we do

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. We also help customers optimize their IT resources through managed services and professional services that scale with their business.

The opportunity

US Signal is seeking a Senior Business Systems Analyst to join our Business Systems and AI team. This role partners with Operations, Technology, and functional stakeholders across the business to analyze workflows, surface improvement opportunities, and translate business needs into clear documentation and actionable recommendations that help the organization make better decisions about how to invest in its systems and processes.

About the role

As a Senior Business Systems Analyst, you will work directly with business stakeholders to gather requirements, map current-state workflows, and prepare structured analysis that helps leaders decide when to fix a process, adjust how a system is used, or define requirements for something new. You will report to the Chief of AI and collaborate closely with Operations, Business Systems, and Technology teams.

This role does not own the improvement roadmap or make final prioritization calls — it provides the analysis, documentation, and options that make those decisions possible. It is the right fit for someone who enjoys getting into the details of how work actually happens, can translate messy business problems into clear documentation, and communicates well across technical and non-technical audiences.

What you'll do

• Gather Requirements and Document Business Needs: Meet with business stakeholders and subject matter experts to gather requirements, clarify business needs, document current-state workflows, and define desired outcomes for process or system improvements.
• Analyze Business Processes: Map workflows, data inputs, handoffs, system usage, and operational bottlenecks to identify root causes and practical improvement opportunities. Prepare process maps, summaries, and recommendations for manager or leadership review.
• Support Business Systems Analysis: Document issues, enhancement requests, user impacts, and potential solution options across existing SaaS platforms, integrations, workflow tools, and business systems.
• Support Project and Implementation Activities: Participate in cross-functional projects by preparing requirements, supporting testing and validation, coordinating stakeholder feedback, and documenting decisions, risks, and follow-up items.
• Develop Reporting and Recommendations: Use operational data, stakeholder feedback, and process observations to summarize findings, track improvement opportunities, and develop recommendations that support prioritization and decision-