Senior C&E Manager

SECTION1: MAIN DUTIES

• To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
• Ensure the highest standards of conference and banqueting business processes
• Ensure the C and E Sales Team has the skills and knowledge required for high-level performance
• Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
• Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
• Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
• Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
• Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
• Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the C and E Team

• Administration

• To participate in monthly staff meetings and daily follow up action briefings

• To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff,

• Detailing product specifications, standards of performance, policies and procedures in accordance with company policy.

• To monitor on a weekly basis the information, condition with relevance of department o notice boards.

• To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects.

• Relieve any colleagues or assume “in charge” role of department in absence of Assistant Director of Sales or Director od Sales

• Ensure current knowledge of key hotel and department financial targets

• To maintain a working knowledge of key costs associated with securing / maintaining

• any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required

• Negotiation Skills

• Ability to persuade convinces and influences others.

• Ability to CLOSE the sale.

• To have patience and take setbacks positively. Able to present information logically

• and confidently verbally and in written form