Senior Care/ Case Manager (Hospital)

[Job ID: 10361]

2 Headcounts of different seniority!

Responsibilities:

• Develop and enhance care coordination workflows with clinical and operational stakeholders.
• Lead case management initiatives and support integrated, patient-centred care delivery.
• Assess patient needs, identify care gaps, and coordinate appropriate interventions and referrals.
• Facilitate care planning discussions with patients and caregivers to support care transitions and community-based care.
• Coordinate and triage referrals for transitional and community care services.
• Monitor patient progress and ensure timely follow-up for continuity of care.
• Maintain accurate clinical documentation, referral records, and programme data.
• Collaborate with healthcare professionals, community partners, and relevant agencies to strengthen care integration.
• Provide guidance and supervision to junior care coordination staff.
• Participate in quality improvement, research, training, and community engagement initiatives.

Requirements:

• Degree or equivalent professional qualification in Nursing, Social Work, Allied Health, or a related discipline, with at least 6 to 8 years of healthcare experience in case management, care coordination, nursing, or related functions.
• Experience working with multidisciplinary healthcare teams, with leadership, supervisory, programme development, or service improvement experience being an added advantage.
• Knowledge of acute, community, home-based, rehabilitative, psychological, specialised medical, or surgical care services is an added advantage.
• Strong stakeholder management, communication, interpersonal, organisational, analytical, and problem-solving skills, with the ability to work independently in a dynamic healthcare environment.
• Proficient in Microsoft Office applications; familiarity with healthcare information systems is an added advantage.
• Proficiency in local languages and dialects is an advantage for liaising with local languages-speaking and dialects-speaking patients, caregivers, and stakeholders.

Please include the following for us to conduct an effective job matching for you:

• Earliest availability date/ notice period
• Expected & Last drawn salary

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EA Personnel Name: Victoria Loh Jie Li

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