Senior Case Manager

Title: Senior Case Manager
Unit: Housing (MOC-J Emergency Transitional Housing)
Reports to: Program Director
Salary: $66,300 Annually
Status: Full Time; Regular; Exempt
Location: 536 Wales Avenue, Bronx, NY 10455
Days/Hours: Monday to Friday, 9am to 5pm

This position is represented by OPEIU Local 153

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for almost 60 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with over $100 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed outpatient substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, an arts program, lifetime aftercare, policy and advocacy through our David Rothenberg Center for Public Policy, and research through our Center for Research, Inquiry and Social Justice. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 20,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, the Bronx, Manhattan, and Queens.

Position Summary:

The Senior Case Manager will participate in and supervise case managers, assist with the daily operations of the program, and conduct screenings and assessments of justice-involved individuals with histories of mental illness, substance use, and/or HIV/AIDS to facilitate placement into appropriate transitional and permanent housing.

Core Competencies

Mission and Fit:
Embodies Fortune’s mission and fit, and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Leadership:
Demonstrates the ability to influence and guide others toward a shared goal. It involves motivating, inspiring, and empowering individuals or teams to work collaboratively and achieve success.

Communication:
Demonstrate the ability to effectively convey and receive information, ideas, and messages, both verbally and nonverbally, and are crucial for building relationships, collaborating, and achieving goals.

Engagement:
Demonstrates active listening skills by using empathy and reflection to effectively engage a diverse client population. Applies high-quality, evidence-informed engagement strategies to address client needs, while exhibiting strong interpersonal skills and the ability to build meaningful connections.

Essential Duties and Responsibilities:

• Review intake interviews and needs assessments of newly released individuals and clients eligible for transitional housing services;
• Review of progress notes to ensure MOCJ Scope of Work is being met;
• Create individualized treatment plans for each client; Document all client services, including successful and unsuccessful outreach attempts;
• Perform crisis intervention with clients, as needed;
• Effectively collaborate internally within all Fortune Society departments to ensure ongoing communication and quality care;
• Follow-up with referral agencies regarding client progress;
• Track new referrals and following up with intake in conjunction with Program Director;
• Supervision of case management, conduct training and development of inexperienced staff and carry a small caseload of three to four participants, if necessary;
• Ensure that case managers assist clients in obtaining all necessary documentation to facilitate benefits application process;
• Complete and submit clients’ application to appropriate benefits provider agency (e.g., HRA, Social Security);
• Provide ongoing counseling, supportive services needed to achieve goals stated in client treatment plan;
• Facilitate support groups and community meetings;
• Enter all client services in the agency’s proprietary database, as well as in the appropriate contract funder databases, if applicable;
• Prepare and submit reports on client intake and discharge activities;
• Ability to be on-call 24hrs for emergencies and support;
• Perform other related duties as assigned.